Tech Mahindra Mass Hiring 2025 | Chat/Voice/Email Support Associate | Freshers

Are you a fresh graduate or an experienced professional looking for an opportunity in the customer support and communication domain? Tech Mahindra, one of India’s top IT services and consulting giants, has announced a mass hiring drive for Chat, Voice, and Email Support Associate roles across multiple cities in India. With competitive pay, opportunities for career growth, and a dynamic work environment, this is a great entry point into the tech-enabled customer service industry.

Whether you’re a fresher or have up to 5 years of experience, this opportunity could be your launchpad into a well-established, global organization.

Also Apply: Accenture Hiring Freshers 2025

Position Overview

• Role: Chat/Voice/Email Support Associate
• Company: Tech Mahindra
• Experience: 0 to 5 years
• Job Type: Full-time, Permanent
• Work Mode: Work from Office (WFO)
• Locations: Bengaluru, Hyderabad, Chennai, and other cities across India
• Shift Timings: Day shifts (6-day working week)
• Expected Salary: ₹3 – ₹5 LPA

Educational Qualifications

Candidates applying for these roles must fulfill the following educational criteria:

• Minimum Qualification: Any Graduate (in any stream)
• Degrees such as BA, B.Com, B.Sc, BBA, BBM, BCA, B.Tech, Diploma, etc. are all accepted
• Final-year students are not eligible unless they have completed their graduation
• No minimum percentage criteria

This hiring is open to graduates from all academic backgrounds, making it an inclusive opportunity for students who are not from engineering or technical domains as well.

Job Responsibilities

As a Chat/Voice/Email Support Associate, your role would include:

• Handling customer queries over chat, voice calls, or email with clarity and professionalism
• Providing timely and accurate solutions to issues related to products, services, or accounts
• Ensuring a high level of customer satisfaction through effective communication
• Resolving tickets as per SLA and escalating issues where necessary
• Maintaining logs and documentation using internal systems
• Following internal protocols while maintaining data privacy and security standards

These roles fall under the broader Business Process Outsourcing (BPO) and Customer Experience domain, offering the opportunity to gain strong interpersonal, communication, and troubleshooting skills.

Application Process

Here’s how you can apply for Tech Mahindra’s hiring drive:

Online Application:

• Visit the Naukri Job portal
• Search for roles titled “Chat Support”, “Voice Support”, “Email Support” under the Customer Service category
• Register using your email and complete your application with your resume

Interview Process

The selection process is simple and virtual, designed to assess both your communication skills and your ability to handle customer interactions effectively:

1. Initial Screening:
   • Based on your resume and application details
2. Communication Assessment:
   • Voice clarity
   • Typing speed (for chat roles)
   • Language fluency (English/Hindi/Regional)
3. HR Interview:
   • Discuss availability, shift flexibility, and expected salary
   • General behavioral questions
4. Operations Round:
   • Simulated customer support scenarios
   • Final decision by the hiring manager

The entire process typically takes 3–5 days for shortlisted candidates.

Salary & Compensation

• Fresher CTC: ₹3 to ₹3.5 LPA
• Experienced Candidates (1–5 yrs): ₹3.5 to ₹5 LPA (based on role and location)
• Performance Bonuses: Applicable based on individual and team metrics
• Overtime/Weekend Pay: May be provided for additional shifts

Perks and Benefits

Working at Tech Mahindra comes with a range of employee benefits:

• Fixed salary with timely monthly payouts
• Paid leaves and sick leave policies
• Health insurance for employees
• On-the-job training and skill development
• Opportunity for internal job transfers and promotions
• Professional environment with diverse teams
• Relocation support (in select cases)
• Performance-based appraisals after 12 months

Key Requirements

• Candidates must have excellent communication skills in English
• Willingness to work in a 6-day, rotational shift setup (mostly day shifts)
• Open to relocation and working from office (WFO)
• Immediate joiners preferred
• Must have a laptop/desktop and stable internet if any virtual interviews are conducted

Apply Now: Click here

Important Note

The above post is for informational purposes only. Salary, role responsibilities, and hiring timelines may vary depending on the applicant’s profile and the discretion of Tech Mahindra’s HR team. Please verify the latest updates through the official website or by contacting the recruitment team directly.

Conclusion

If you’re a fresher looking to break into the IT/Customer Support domain or an experienced BPO professional ready for your next move, Tech Mahindra’s mass hiring drive offers a strong start. With a stable income, national-level brand recognition, and room for career growth, this opportunity is ideal for candidates seeking both job security and advancement in the tech services sector.