Latest Sutherland Hiring | Work From Home Job Sutherland Associate (Collection – Voice) Recruitment 2026

Sutherland has announced hiring for the role of Collection Associate – Voice, offering a great opportunity for both freshers and experienced candidates to build a career in the BPO and finance domain. This role is ideal for candidates who have good communication skills and are interested in accounts receivable, collections, and customer interaction.

Sutherland is a well-known global BPM (Business Process Management) company that provides services in customer support, finance, and digital transformation. With a strong presence across multiple countries, it offers stable career opportunities and growth for entry-level professionals.

Job Role: Collection Associate – Voice

The Collection Associate role is a full-time position where candidates will handle customer accounts, collections, and payment follow-ups through voice processes.

The role requires interacting with customers professionally, ensuring timely collections, and maintaining account records accurately.

Job Responsibilities

As a Collection Associate at Sutherland, your responsibilities may include:

• Reviewing open accounts from daily ageing reports
• Making outbound and handling inbound collection calls professionally
• Following up with customers for due payments
• Monitoring customer payment activity and ensuring timely collections
• Handling account adjustments, reconciliations, and billing issues
• Escalating cases of non-payment or no response
• Sending payment reminders and dunning letters
• Resolving customer queries related to billing and refunds
• Coordinating with Sales, Operations, and internal teams
• Maintaining daily and weekly trackers
• Performing quality checks and ensuring compliance with SOPs
• Acting as a liaison between customers and internal departments

This role focuses on both customer service and financial operations.

Educational Qualification Details

Candidates applying for this role must meet the following criteria:

• Degree: Any Graduate

This role is open to candidates from all educational backgrounds who have good communication and basic financial understanding.

Experience Requirement

• Experience: 0 to 4 years
• Freshers are eligible
• Candidates with prior experience in BPO, collections, or AR calling will have an added advantage

This is a beginner-friendly role suitable for candidates starting their careers.

Salary Details

• Expected Salary: ₹3 LPA to ₹4 LPA

The final salary may vary depending on experience, communication skills, and interview performance. Additional incentives may be provided based on performance.

Job Location and Work Type

• Job Location: Remote (Hiring office located in Chennai)
• Job Type: Full-time, Permanent

Candidates should be flexible with shifts and work schedules as per business requirements.

Skills Required

Mandatory skills:

• Good communication skills (English required)
• Basic computer knowledge
• Ability to handle customer conversations professionally

Preferred skills:

• Knowledge of Accounts Receivable (AR Calling)
• Collections and recovery process understanding
• Problem-solving and negotiation skills
• Ability to work in a target-driven environment

Candidates with strong interpersonal skills will perform well in this role.

Application Process

Candidates must apply through the Naukri platform.

Steps to apply:

• Visit Naukri.com
• Search for “Sutherland Collection Associate – Voice”
• Review job details and eligibility
• Click on Apply/Register
• Upload your updated resume
• Submit the application

Apply as soon as possible, as there are limited openings.

Selection and Interview Process

The Sutherland hiring process typically includes:

• Resume shortlisting
• HR screening (communication check)
• Voice/communication assessment
• Operations or client interview
• Final HR discussion

Candidates will be evaluated mainly on communication skills, confidence, and basic understanding of the role.

Benefits of Working at Sutherland

Sutherland offers several employee benefits:

• Opportunity to work in a global BPO environment
• Work-from-home (remote) flexibility
• Competitive salary with performance incentives
• Training and skill development programs
• Career growth opportunities
• Supportive and inclusive work culture

This role helps candidates gain experience in both customer service and finance operations.

Resume Tips

To improve your chances of getting shortlisted:

• Keep your resume simple and clear
• Highlight communication skills and any BPO experience
• Mention internships or relevant experience
• Add skills like AR calling, collections, or customer support
• Ensure there are no grammatical errors

A well-structured resume can help you stand out among applicants.

Why Choose Sutherland for Your Career

Sutherland is a great place for freshers to start their careers, especially in the BPO and finance domain. It provides exposure to real-time customer interactions, financial processes, and corporate work environments.

With proper training and growth opportunities, employees can move to higher roles in operations, quality, or management.

Apply Link: Click Here

Important Note

The above post is for informational purposes only. Job role details, salary structure, eligibility criteria, and selection process may change as per Sutherland’s internal policies and business requirements. Candidates are advised to apply through the official Naukri platform for accurate and updated information. Sutherland does not charge any fee for job applications or recruitment.