Capgemini Exceller Hiring 2025 – Contact Support Group (CSG) | Apply Now

Capgemini has officially announced its Exceller Hiring for 2025 graduates under the Contact Support Group (CSG) division. This opportunity is designed especially for freshers who want to begin their career in IT support, client communication, and cloud & infrastructure services. The hiring window has been extended, giving students more time to apply.

This role is ideal for candidates who want to enter the IT industry through a strong support-focused job with clear learning pathways and career growth options.

Job Overview

• Company: Capgemini
• Role: CSG – IT Enablers / Contact Support Group
• Education: Any 3-year degree or diploma
• Batch: 2025 graduates
• Experience: Freshers
• Salary:₹3.25 LPA
  • ₹3 LPA Fixed
  • ₹25,000 One-Time Incentive
• Location: Noida
• Application Mode: Official Page (Superset)
• Application Deadline: 10 January 2026 (11:59 PM)

About the Role – What is CSG?

The Contact Support Group (CSG) is the first line of defense for Capgemini’s Cloud & Infrastructure Services (CIS). Candidates will manage:

• IT infrastructure incident handling
• Customer queries via call, email, chat, BOTs
• Ticket classification, prioritization, and updates
• Troubleshooting issues related to internet, password resets, sessions, etc.
• Improving customer experience through excellent communication

You will work with multiple tools, follow service delivery standards, and collaborate with both technical and non-technical teams.

This role requires 24×7 shift flexibility as Capgemini serves worldwide clients across different time zones.

Eligibility & Educational Requirements

To apply for this role, candidates must:

• Be from the 2025 graduation batch
• Have completed any 3-year diploma/degree (all streams eligible)
• Have an active DigiLocker and a mobile number linked with Aadhaar
• Be open to relocation and working in rotational shifts
• Have strong English communication skills

Preferred Candidates:
As part of its Diversity & Inclusion initiative, Capgemini encourages female candidates to apply.

Salary Details

Freshers selected for the CSG role will receive:

• ₹3.25 LPA Total Compensation
  • ₹3,00,000 Annual Salary
  • ₹25,000 One-Time Joining Incentive

This is a standard fresher support role package, and Capgemini provides structured career progression that can help you grow faster with experience.

Job Responsibilities

Your day-to-day work will include:

• Handling customer calls and troubleshooting basic IT issues
• Managing service requests using ticketing tools
• Keeping users updated on progress
• Using business intelligence and data insights to solve user issues
• Collaborating with AI tools like CHIP – Capgemini’s intelligent support BOT
• Handling email communication and resolving queries
• Maintaining knowledge base articles
• Providing a smooth customer interaction from greeting to closure

Application Process

Capgemini accepts applications only through the official Superset portal. Follow these steps:

Step-by-Step Application:

1. Go to the official Capgemini Exceller hiring page on Superset.
2. Register or log in using your correct details.
3. Upload your resume, Aadhaar-linked mobile number, and DigiLocker documents.
4. Fill the application form carefully.
5. Submit the form and keep screenshots or confirmation emails safely.
6. Wait for the shortlist email/SMS for the next steps.

⚠️ Important:
Only shortlisted candidates will receive communication. Capgemini does not charge any fees for recruitment.

Interview & Selection Process

The entire process is conducted online. The stages include:

1. Online Assessment

• Communication skills
• Logical reasoning
• Problem-solving
• Basic technical understanding
• Typing & comprehension tests

2. Technical/Support Interview

Panel checks:

• Communication skills
• Ability to handle pressure
• Basic troubleshooting knowledge
• Customer handling approach
• Willingness to work in night shifts

3. HR Discussion

Covers:

• Salary
• Work location
• Shift flexibility
• Basic behavioral questions

Selection Mode: Virtual

Candidates must arrange a laptop/PC, stable internet, and a quiet environment.

Benefits of Joining Capgemini CSG

Working in Capgemini’s Contact Support Group gives you:

• Stable job at a top global IT company
• Exposure to Cloud & Infra support
• International client handling experience
• Opportunity to grow into
  • Analyst roles
  • Cloud/Infra support
  • ITIL operations
  • Team lead roles
• Paid leaves, medical insurance, PF, ESI
• Learning courses via Capgemini University
• Work-life balance & employee-centric culture

Resume Tips for Higher Selection Chances

Your resume should highlight:

✔ Communication Skills

Since this is customer support, mention:

• Verbal communication skills
• Email handling
• Any English certification (optional)

✔ Technical Basics

Include:

• OS knowledge
• Networking basics
• Troubleshooting exposure
• Any IT support course (if any)

✔ Professional Formatting

• Use a clean single-page layout
• No spelling mistakes
• Add a strong career objective

✔ Projects/Internships (If Any)

Even basic projects show your willingness to learn.

Apply Link: Click Here

Important Note

• The above article is for informational purposes only.
• Always apply through the official Capgemini/Superset page only.
• Do not trust third-party links or pay anyone for jobs.
• Only shortlisted candidates will receive assessment links.