Infosys Hiring Freshers for Support Associate | Latest Infosys Hiring
Table of Contents
Role: Support Associate
Experience: 0–1 Years (Freshers Eligible)
Education: Any Graduate
Salary: ₹3–4 LPA (Expected)
Location: Multiple Locations in India
About Infosys
Infosys is one of the world’s leading IT services and consulting firms, serving clients across more than 50 countries. Renowned for its commitment to innovation, career development, and work-life balance, Infosys provides excellent opportunities for fresh graduates to kickstart their careers. This hiring drive is aimed at onboarding enthusiastic candidates for the Support Associate position across various locations in India.
If you are looking to build a career with a globally recognized brand and gain exposure to IT service delivery, this is a great opportunity to begin.
Role Overview
The Support Associate role at Infosys involves assisting customers and internal teams by providing technical and non-technical support. You will be the first point of contact for resolving client issues, escalating problems when required, and ensuring smooth business operations. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities
- Handle incoming customer queries via calls, chat, or email.
- Provide accurate information and solutions for client requests.
- Troubleshoot basic technical and operational problems.
- Escalate unresolved issues to higher support levels with proper documentation.
- Maintain detailed records of customer interactions and resolutions.
- Follow standard operating procedures (SOPs) to ensure consistent service delivery.
- Collaborate with internal teams to enhance the customer experience.
Educational Qualifications
- Required: Any Bachelor’s Degree (Arts, Science, Commerce, or Engineering) from a recognized university.
- Preferred: Candidates with backgrounds in Computer Science, IT, or related fields may have an added advantage, but it is not mandatory.
Experience
- Freshers: Candidates with no prior work experience can apply.
- Experienced (up to 1 year): Applicants with relevant experience in customer support, technical support, or service desk roles are welcome.
Salary Details
- Expected Salary Range: ₹3–4 LPA (based on qualifications, skills, and interview performance).
- The final package may also include additional allowances and benefits such as performance incentives and shift allowances for night shifts.
Skills Required
- Strong verbal and written communication skills in English.
- Basic problem-solving and analytical thinking.
- Ability to work in rotational shifts, including night shifts if required.
- Good interpersonal skills and a customer-oriented mindset.
- Willingness to learn and adapt to new technologies and processes.
Application Process
Log in to Naukri.com
- Visit Naukri
- If you don’t have an account, click Register and create one using your email, mobile number, and resume.
Search for the Job
- In the search bar, type “Infosys Support Associate”.
- You can add “Fresher” and your preferred location in the filters.
Filter the Results
- Under Company, select Infosys to avoid third-party listings.
- Under Experience, select 0–1 years.
Open the Job Posting
- Check the job description, eligibility, salary, and location details carefully.
Click “Apply”
- Ensure your Naukri profile is 100% complete (resume, education, skills, certifications).
- Click the Apply button and confirm.
Track Your Application
- Go to your Naukri Dashboard → Applied Jobs to monitor the status.
Interview Process
The selection process typically includes the following stages:
- Online Assessment Test(if applicable)
- May include aptitude questions, logical reasoning, and basic English communication checks.
- Technical/Functional Interview
- For candidates with relevant knowledge or prior experience, basic technical questions may be asked (especially for those from IT backgrounds).
- HR Interview
- Covers behavioral questions, situational responses, and role-related discussions.
- Salary, job responsibilities, and work location will be finalized here.
Benefits of Working at Infosys
- Career Growth: Extensive training programs to enhance technical and soft skills.
- Learning Opportunities: Exposure to industry-standard tools, processes, and client interactions.
- Work Environment: Supportive team culture with focus on collaboration.
- Employee Perks:
- Health insurance and wellness benefits.
- Paid leave and holiday benefits.
- Shift allowances (for eligible shifts).
- Employee Assistance Program for personal and professional support.
Work Location
- Multiple locations across India.
- Exact posting details will be communicated during the final selection stage.
- Candidates must be flexible to relocate based on business requirements.
Application Link: Click Here
Important Notes
- The above job details are for informational purposes only. Infosys may change eligibility criteria, job roles, and other conditions at its discretion.
- Shortlisted candidates will receive official communication directly from Infosys regarding the recruitment process.
- Ensure that you apply only through legitimate channels (Infosys official careers page or trusted job platforms).
- Beware of recruitment scams—Infosys does not charge any application fee for its hiring process.