Are you looking for a career that allows you to work from the comfort of your home while gaining valuable industry experience? Teleperformance, a globally recognized leader in digital integrated business services, is currently hiring fresh graduates for the position of Support Associate in a remote work setup. This is an excellent opportunity for individuals eager to start their professional journey in the customer support domain, especially those who value flexibility and work-life balance.
Let’s take a closer look at what this opportunity has to offer and how you can become a part of the Teleperformance workforce.
Position Overview
- Role: Support Associate
- Company: Teleperformance
- Job Type: Full-time, Permanent
- Location: Remote (Work From Home)
- Experience: Freshers (0-2 years)
- Education Required: Any Graduate (from a recognized university)
- Expected Salary: ₹2.5 LPA – ₹3.5 LPA
About Teleperformance
Teleperformance is a global business services provider headquartered in France, operating in more than 80 countries with over 420,000 employees. The company offers solutions related to customer experience management, technical support, content moderation, and back-office services. With a strong emphasis on employee well-being and training, Teleperformance has earned recognition as one of the best employers worldwide.
Job Responsibilities
As a Support Associate, you will play a critical role in ensuring excellent customer satisfaction. Your main duties will include:
- Handling customer inquiries through voice, chat, or email channels.
- Resolving customer complaints or issues promptly and professionally.
- Maintaining a high level of product and service knowledge.
- Providing accurate information and guiding users on system or service-related concerns.
- Documenting customer interactions in the company’s CRM tools.
- Ensuring adherence to company protocols and standard operating procedures.
This role is ideal for candidates who are customer-centric, patient, and good at problem-solving.
Educational Qualifications
To be eligible for this role, candidates must:
- Hold a Bachelor’s degree in any discipline (Arts, Commerce, Science, Engineering, or Management streams are accepted).
- Final-year students awaiting their results may also apply, provided they have completed their academic requirements.
- Have strong communication skills in English (knowledge of other regional or international languages is a bonus).
Application Process
Teleperformance has simplified its application process to ensure a smooth onboarding experience for fresh graduates. Here’s how you can apply:
- Visit the Official Career Page or Job Portal:
Search for the job title “Support Associate – Work From Home” on trusted portals like Naukri, LinkedIn, or Teleperformance’s official website. - Submit Your Resume:
Upload your updated resume with details about your academic background, skills, and any relevant internships or part-time work. - Initial Screening:
If your profile matches the criteria, you will receive a call or email from the recruitment team for a short screening. - Assessment Round:
- You may be required to take an online aptitude or communication skills test, depending on the specific process.
- This step evaluates your problem-solving skills, typing speed, and language proficiency.
- Interview Round:
- HR Interview: General questions about your background, career goals, and understanding of the role.
- Operations Interview: May include situational or role-specific questions to gauge your suitability for client communication and multitasking.
- Offer Letter:
Selected candidates will receive an offer letter and instructions to complete background verification and onboarding.
Key Skills Required
- Excellent verbal and written communication skills
- Basic computer literacy and internet navigation
- Strong problem-solving mindset
- Ability to work independently and as part of a virtual team
- Patience and empathy when handling customer issues
- Willingness to work in rotational shifts, including weekends and public holidays (if required)
Benefits of Working at Teleperformance
- Work From Home: Enjoy the flexibility of working remotely, saving travel time and costs.
- Training and Development: Receive extensive training before joining a live process.
- Career Growth: Internal job postings and leadership development programs for high performers.
- Diverse and Inclusive Culture: Be part of a global team that celebrates diversity and fosters inclusion.
- Medical Insurance: Health benefits for employees, including coverage for COVID-related medical expenses.
- Performance-Based Incentives: Monthly or quarterly bonuses based on quality and productivity.
- Global Exposure: Opportunity to work on international client processes and learn global best practices.
Apply Now: Click Here
Important Notes
- This job posting is for informational purposes only.
- Ensure that you apply only through verified portals or Teleperformance’s official career page.
- Do not pay any fee or charges during the application or selection process. Teleperformance does not request money at any stage of hiring.
- Make sure your system requirements (stable internet, computer, quiet workspace) are compatible with remote work guidelines.
Final Thoughts
If you’re a graduate looking for your first job in a flexible, dynamic environment, Teleperformance’s Support Associate – Work From Home opportunity could be the perfect starting point. Not only does this role offer industry exposure, but it also lays a solid foundation for a long-term career in customer support and business operations.