Wipro Off Campus Drive 2025 | Service Desk Analyst – L1 | Any Graduate | Freshers

Wipro, one of India’s most respected IT giants, is hiring fresh graduates through its Off Campus Drive for the position of Service Desk Analyst – L1. This opportunity is ideal for graduates from the batches 2021 to 2024, who are passionate about technology support, communication, and client service. If you’re looking to begin your career in IT infrastructure and end-user support, this role could be your launchpad into one of the world’s leading IT services companies.

About Wipro

Wipro Limited is a global leader in information technology, consulting, and business process services. With over 250,000 employees serving clients across 66 countries, Wipro is renowned for its innovation-driven approach, digital-first strategies, and future-ready workforce development. From cloud transformation to cybersecurity and AI solutions, Wipro partners with clients across industries to drive meaningful change through technology.

Joining Wipro not only gives you the chance to work on global projects but also offers a structured learning path, strong mentorship, and access to cutting-edge tools and practices.

Job Overview

• Role: Service Desk Analyst – L1
• Experience Level: 0–1 year (Freshers welcome)
• Eligibility: Any Graduate (Full-time)
• Batch Eligible: 2021, 2022, 2023, 2024
• Job Type: Full-Time
• Work Mode: Onsite/Hybrid (based on business needs)
• Expected CTC: ₹3 – ₹4.2 LPA (Based on performance and location)
• Location: Multiple locations across India (based on project allocation)

Educational Qualifications

To be considered for this role, candidates must meet the following eligibility criteria:

• Degree Required: Any full-time graduation (B.A., B.Com, B.Sc, BBA, BCA, BBM, or equivalent)
• Graduation Year: 2021, 2022, 2023, or 2024
• Minimum Academic Performance: Generally, 50% and above in academics preferred (though not officially mandated)
• No Active Backlogs: Candidates must have completed all papers at the time of joining
• Gap Criteria: Maximum 1-year gap allowed between education stages

This opportunity is open to students from both technical and non-technical backgrounds with a genuine interest in IT support and customer service roles.

Key Responsibilities

As a Service Desk Analyst – L1, you will be the first point of contact for Wipro’s clients, helping them resolve technical issues and ensuring smooth IT operations. Your day-to-day tasks may include:

• Providing first-level support to end-users via phone, email, or chat
• Logging, categorizing, and prioritizing incidents using ticketing tools
• Troubleshooting basic hardware/software/network issues
• Following standard operating procedures (SOPs) and escalation processes
• Maintaining incident logs and updating resolution details
• Ensuring customer satisfaction through effective communication and timely resolution
• Working in rotational shifts to support global customers (24×7 environment)

This role is crucial in maintaining IT service availability and performance for Wipro’s enterprise clients.

Required Skills

• Excellent verbal and written communication skills in English
• Basic understanding of IT concepts (OS, internet, networking, etc.)
• Familiarity with MS Office and troubleshooting techniques
• Good logical thinking and problem-solving abilities
• Willingness to work in night shifts and 24×7 rotational environments
• Strong interpersonal skills and ability to remain calm under pressure
• Customer-centric mindset and a willingness to learn

While prior experience in a helpdesk or technical support role is not required, candidates with internships or certifications (such as ITIL, CompTIA A+, etc.) will have an added advantage.

Application Process

Wipro’s Off Campus recruitment follows a straightforward application procedure. Here’s how to apply:

Steps to Apply

1. Visit the official Wipro careers portal
2. Search for the job role “Service Desk Analyst – L1”
3. Click on the role and register using your email ID
4. Fill in your personal, educational, and contact details
5. Upload your updated resume and required documents
6. Submit the form and await email confirmation

Make sure your resume highlights relevant skills such as communication, teamwork, problem-solving, and basic tech knowledge.

Interview Process

The selection process for the Service Desk Analyst role typically includes the following rounds:

1. Online Assessment (Aptitude + Verbal + Logical Reasoning):
   • Time-bound test with MCQs on reasoning, grammar, and basic IT knowledge.
2. Technical Interview:
   • Questions on basic networking, operating systems, email troubleshooting, etc.
   • Scenario-based questions to test analytical and troubleshooting skills.
3. HR Interview:
   • Questions on strengths, weaknesses, relocation, shift flexibility, and career aspirations.
   • Evaluates communication, attitude, and cultural fit.

Note: The interview mode (virtual or in-person) will be communicated to shortlisted candidates in advance.

Salary and Compensation

• CTC Range: ₹3 – ₹4.2 LPA (Expected based on skills and location)
• Shift Allowance: Available for night shift employees
• Incentives: Performance-based incentives depending on KPIs
• Probation Period: Typically 3 to 6 months
• Confirmation: Based on performance during probation

Employee Benefits

Wipro is known for its employee-first approach. Some of the perks include:

• Medical insurance for employees and dependents
• Paid time off, casual and sick leave
• Night shift and weekend working allowances
• Continuous learning through Wipro’s internal platforms
• Global exposure through client interactions and project collaborations
• Access to wellness programs and mental health support
• Rewards and recognition programs
• Career progression through role-based training and certifications

Why Join Wipro?

• Opportunity to begin your IT career with a global leader
• Work on global client support projects from Day 1
• Strong focus on training and career development
• Inclusive and collaborative workplace culture
• Transparent performance and growth structure

Application Link: Click Here

Important Note

This job posting is for informational purposes only. Interested candidates should apply only through Wipro’s official career portal or verified channels. Wipro does not charge any fee at any stage of the hiring process. Beware of recruitment scams or fraudulent job offers.

Final Thoughts

If you are a recent graduate looking to step into the IT industry, Wipro’s Service Desk Analyst – L1 role offers an excellent platform to learn, grow, and contribute. With strong mentorship, structured training, and opportunities for advancement, Wipro helps you build a future-ready career.