Teleperformance Hiring Freshers for Technical Support Associate | Work From Home

If you are a recent graduate looking to begin your career in a fast-growing global organization, Teleperformance is offering an amazing opportunity. The company is currently hiring freshers for the position of Technical Support Associate, with the flexibility of working from home.

This is a great chance for individuals who want to gain experience in technical support, customer communication, and remote service operations, all while working in a professional global environment.

About Teleperformance

Teleperformance is a global leader in outsourced customer experience management and business process outsourcing (BPO). Founded in 1978 and headquartered in Paris, the company operates in over 170 countries, serving some of the world’s biggest brands in sectors like technology, banking, telecom, healthcare, and e-commerce.

Teleperformance is known for its people-first approach, providing training, career growth, and flexibility. In India, it has offices in multiple cities, but this role offers the convenience of remote work, making it suitable for candidates from any location.

Job Overview

• Role: Technical Support Associate
• Experience: Freshers (0–1 Year)
• Education: Any Graduate
• Salary: ₹3–4 LPA (Expected)
• Location: Work From Home (Remote)

The Technical Support Associate role is ideal for candidates who are tech-savvy, have strong communication skills, and enjoy problem-solving. You’ll be assisting customers with their technical issues related to software, applications, or network troubleshooting.

Roles and Responsibilities

As a Technical Support Associate, your primary goal will be to deliver exceptional service and provide timely solutions to customers. Your daily tasks will include:

• Handling customer queries via phone, chat, or email.
• Diagnosing and resolving technical issues related to products or software.
• Guiding customers through troubleshooting steps.
• Documenting issues and maintaining accurate records of customer interactions.
• Escalating unresolved problems to the appropriate internal teams.
• Providing follow-ups to ensure complete customer satisfaction.
• Meeting performance metrics such as response time, accuracy, and resolution rates.

This position requires patience, attentiveness, and an ability to explain technical solutions clearly to non-technical users.

Educational Qualifications

To be eligible for this role, candidates must meet the following criteria:

• Education: Any graduate degree (B.A., B.Sc., B.Com., BBA, BCA, etc.)
• Experience: Freshers and candidates with up to 1 year of experience can apply.
• Basic understanding of IT concepts, software applications, or networking is a plus.
• Good English communication skills (written and verbal).
• A stable internet connection and a dedicated workspace (for work-from-home setup).

Teleperformance welcomes applicants from all educational backgrounds who have a strong interest in technology and customer support.

Expected Salary

The expected salary package for this role ranges from ₹3 LPA to ₹4 LPA, depending on the candidate’s communication skills, technical knowledge, and experience level.

In addition to the base pay, employees may also receive:

• Performance-based incentives.
• Shift allowances (for night or rotational shifts).
• Internet reimbursements (for work-from-home employees).

Application Process

The hiring process is straightforward and entirely online. Follow these steps to apply:

1. Visit www.naukri.com.
2. Search for “Teleperformance Technical Support Associate.”
3. Click on the official job listing posted by Teleperformance India.
4. Read the job description carefully and click “Apply Now.”
5. Log in to your Naukri profile or create a new one if you don’t have an account.
6. Upload your updated resume and fill in all required details.
7. Submit your application and wait for HR communication.

Shortlisted candidates will receive an email or call regarding the next steps of the recruitment process.

Interview Process

The interview process is simple and designed to evaluate your communication and problem-solving skills.

Here’s what you can expect:

1. Online Assessment (Optional):
   Some candidates may be required to take a short test assessing English communication, logical reasoning, or typing speed.
2. HR Interview:
   This round focuses on your background, education, willingness to work in shifts, and basic understanding of customer service.
3. Technical Interview:
   You’ll be asked scenario-based questions related to basic troubleshooting, internet connectivity issues, and handling customer queries.
4. Final Selection:
   Once you clear all rounds, you’ll receive an offer letter with details of your joining and training schedule.

Employee Benefits

Working at Teleperformance comes with several benefits that enhance your professional and personal growth:

• Remote Work Flexibility: Work from the comfort of your home.
• Training Programs: Comprehensive onboarding and product training provided.
• Health Insurance: Coverage for employees and dependents.
• Career Development: Opportunities to grow into senior or managerial roles.
• Performance Incentives: Recognition for high-performing employees.
• Diverse Work Environment: Inclusive culture with global exposure.
• Paid Leaves and Work-Life Balance: Generous leave policies.

Teleperformance believes in continuous learning, providing a supportive environment for freshers to build successful long-term careers.

Resume Tips for Applicants

A good resume can increase your chances of getting shortlisted. Here are some quick tips:

• Keep your resume concise and professional (1 page preferred).
• Add a clear career objective mentioning your interest in technical or customer support.
• Highlight soft skills like communication, adaptability, and problem-solving.
• Mention any technical certifications (like MS Office, Computer Basics, or Networking Fundamentals).
• Add academic projects or internships that demonstrate teamwork or technical knowledge.
• Avoid spelling or grammatical mistakes.

A clean, well-organized resume shows professionalism and attention to detail—qualities that employers value.

Why Choose Teleperformance?

Working with Teleperformance offers more than just a job — it’s a chance to start your career with a global leader known for innovation, inclusivity, and growth.

The Technical Support Associate role is a great fit for freshers who want to develop their technical knowledge, communication skills, and problem-solving abilities. It also offers flexibility through remote work, making it ideal for candidates from any part of India.

With proper training, you can quickly move into senior support, quality, or supervisory roles, making this a strong steppingstone in your professional journey.

Important Note

This article is for informational purposes only. Salary, eligibility, and hiring details are based on publicly available information. Candidates are advised to apply only through official job listings on Naukri.com.

Teleperformance does not charge any fees for applications or interviews. Avoid third-party recruiters or fake portals promising guaranteed jobs.

Application Link: Click Here

Conclusion

If you’re looking to kickstart your career with a globally recognized company, Teleperformance’s Work From Home Technical Support Associate role is an excellent opportunity.

With a competitive salary of ₹3–4 LPA, flexible work options, and a chance to learn in a professional environment, this job offers the perfect platform for freshers to begin their journey in the IT and support industry.