Tech Mahindra Mass Hiring Freshers for Technical Support/Service Desk | Freshers

Tech Mahindra, one of India’s leading IT and business services companies, has announced mass hiring for Technical Support / Service Desk roles across multiple locations in India. This is a fantastic opportunity for fresh graduates who are looking to start their career in IT support, customer service, or technical operations. The company is known for its employee-friendly culture, excellent learning opportunities, and strong global presence—which makes this opening even more valuable for entry-level candidates.

This article provides a complete breakdown of the role, including salary expectations, eligibility criteria, educational qualifications, application process, interview stages, benefits, resume tips, and more.
Important Note: This post is for informational purposes only.

Job Overview

• Role: Technical Support / Service Desk
• Company: Tech Mahindra
• Experience: 0–5 Years (Freshers can apply)
• Education: Any Graduate
• Location: PAN India
• Salary: ₹3–5 LPA (Expected)

This role is ideal for candidates who enjoy interacting with customers, solving technical issues, and working in a dynamic environment.

Educational Qualifications

Tech Mahindra has kept the eligibility criteria simple and flexible:

• Any Graduate can apply
  (BA, BCom, BSc, BBA, BCA, BTech, BSc IT, BSW, BMS, BHM, etc.)
• Candidates from any batch can apply
• Freshers + candidates with up to 5 years of experience are welcome
• Basic understanding of computers, networking, or customer support is a bonus
• Good communication skills (English) are highly preferred

This makes the opportunity accessible even for those from non-technical backgrounds.

Role & Responsibilities

As a Technical Support / Service Desk Associate at Tech Mahindra, you will work on resolving customer issues, troubleshooting basic technical problems, and ensuring smooth service operations. Key responsibilities include:

• Handling technical queries via phone, email, or chat
• Troubleshooting issues related to internet connectivity, software, hardware, applications, etc.
• Documenting customer issues and resolutions in the ticketing system
• Ensuring first-call resolution and high customer satisfaction
• Identifying recurring problems and escalating to relevant teams
• Working in rotational shifts based on project requirements
• Following standard operating procedures (SOPs) and maintaining quality standards

This is an excellent entry-level position for candidates who wish to transition into IT support, system administration, or cloud operations in the future.

Salary Details

The expected salary range for this role is:

• ₹3 LPA – ₹5 LPA for freshers
• Experienced candidates may receive higher compensation

Additional components may include:

• Shift allowances (night shift / rotational shifts)
• Performance bonuses
• Incentive payouts depending on the project

The salary varies based on location, experience, and skill performance during the interview.

How to Apply

Tech Mahindra has posted this mass hiring drive on Naukri.com.

Steps to apply:

1. Visit Naukri.com
2. Type: “Tech Mahindra Technical Support / Service Desk Freshers”
3. Locate the official posting labeled as Tech Mahindra Limited
4. Click Apply
5. Upload your latest resume
6. Fill in basic details and submit
7. Keep checking Naukri messages and emails for interview updates

Always double-check the recruiter details to avoid fake job postings.

Interview Process

The typical Tech Mahindra hiring process for support roles includes:

Screening Round

Basic verification of profile, communication, and availability.

Communication Assessment

Tests English fluency, grammar, listening, and comprehension.

Technical Assessment

(Varies by project)

• Basic hardware/software knowledge
• Networking basics (LAN, WiFi, router issues)
• Ticketing tools (optional)

HR Interview

Covers:

• Profile verification
• Salary discussion
• Work shift flexibility
• Relocation
• Cultural fit

Document Verification

PAN, Aadhaar, education certificates, and resume will be required.

Selection is mainly based on communication skills, attitude, and willingness to learn.

Benefits of Working at Tech Mahindra

• Competitive salary for freshers
• Work-from-home (varies by project) or hybrid options
• Medical and insurance benefits
• Paid leaves and holiday benefits
• Training on IT tools, ticketing systems, and communication
• Career growth in IT infrastructure, cloud, cybersecurity, and support services
• Exposure to global clients
• Safe workplaces and inclusive culture

Resume Tips for Freshers

Include These Sections Clearly:

✔ Contact information
✔ Education details
✔ Technical skills (MS Office, basic networking, typing speed)
✔ Communication skills
✔ Certifications (if any)

Add these keywords for better shortlisting:

• Technical Support
• Service Desk
• Troubleshooting
• Customer Support
• Ticketing tools
• Communication skills

Keep It:

• Simple
• Error-free
• Professional
• One-page layout preferred

Apply Link: Click Here

Important Note

This post is only for informational purposes. Always apply through Tech Mahindra’s official Naukri job listing. Do not pay any money to anyone for a job.