Tech Mahindra Mass Hiring 2025 | Technical Support/Service Desk Roles for Freshers
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Tech Mahindra has announced a mass hiring drive for the position of Technical Support / Service Desk Associate, offering an excellent opportunity for fresh graduates and early professionals to begin their careers in the IT and customer support domain. With a strong presence across India and a reputation for nurturing young talent, this opening is ideal for candidates who want to build a long-term career in technology support, IT services, and customer-facing technical roles.
This article covers full details including salary expectations, eligibility, education requirements, application process, interview rounds, benefits, resume tips, and other important guidelines. The information shared below is for informational purposes only, and candidates must apply directly through the official Naukri page for the most accurate and updated details.
About the Role: Technical Support / Service Desk
The Technical Support or Service Desk role at Tech Mahindra primarily involves assisting customers with technical issues, troubleshooting queries, providing product or service information, and ensuring smooth resolution of IT-related concerns. This role suits candidates who have strong communication skills, a basic understanding of computers, and the willingness to learn technical processes.
Eligibility & Educational Details
Tech Mahindra is hiring candidates from a wide range of academic backgrounds. Key criteria include:
Education:
- Any Graduate (BA, BCom, BBA, BSc, BCA, BE/BTech, etc.)
- Candidates from both technical and non-technical streams can apply.
Experience:
- Freshers are welcome.
- Applicants with 0–5 years of work experience are also eligible.
Skill Requirements (preferred):
- Good spoken and written English.
- Basic computer knowledge.
- Ability to handle customer queries with patience.
- Willingness to work in rotational shifts, including night shifts if required.
- Fast learners with good problem-solving skills.
Expected Salary Package
Tech Mahindra typically offers competitive salary packages for support roles.
For this hiring drive, the expected salary range is Rs 3–5 LPA, depending on the following:
- Location of posting
- Interview performance
- Communication and technical skills
- Previous experience (if any)
Some locations may offer additional shift allowances or incentives based on project needs.
Job Location
The hiring is open across India, which means selected candidates may be placed in any major operations hub such as:
- Pune
- Hyderabad
- Bangalore
- Noida
- Mumbai
- Chennai
- Kolkata
The exact work location will be communicated after selection.
Application Process
Candidates must apply only through the official Naukri page.
Here is the standard process:
- Visit the official job listing on the Naukri portal.
- Create or log in to your Naukri account.
- Upload your latest resume and verify details.
- Submit the application for the Technical Support/Service Desk opening.
- Shortlisted candidates will be contacted through email or phone by the Tech Mahindra recruitment team.
Make sure your contact details are correct and your resume is up to date before applying.
Interview Process
Tech Mahindra generally follows a multi-step assessment process. For this role, the process may include:
1. Online or Telephonic Screening
Recruiters may conduct a basic screening call to check:
- Communication clarity
- Interest in the role
- Shift flexibility
- Basic technical understanding
2. Aptitude/Communication Assessment
Some candidates may be asked to complete an online test measuring:
- Verbal ability
- Logical thinking
- Listening and comprehension
3. Technical/Operations Interview
This round focuses on:
- Basic troubleshooting knowledge
- Familiarity with IT concepts (networking basics, ticketing tools, system issues)
- Customer handling scenarios
- Ability to work in a high-pressure environment
4. HR Interview
The HR round assesses:
- Attitude
- Salary expectations
- Work readiness
- Behavioral fit for the team
Final selection is communicated via email along with joining details.
Benefits of Working at Tech Mahindra
Working in a Service Desk role offers several advantages, especially for beginners:
- Opportunity to start a career in the IT service industry
- Hands-on exposure to global clients
- Structured training and certifications for career growth
- Attractive salary and allowances
- Opportunity to move internally into advanced roles like system admin, network support, cloud operations, etc.
- Employee wellness programs
- Job security in a reputed IT company
Resume Tips for Better Shortlisting
A well-crafted resume increases your chances of getting shortlisted. Keep these points in mind:
- Use a clean, professional resume format
- Add a short career objective showing interest in IT support roles
- Highlight communication skills and customer interaction experience
- Mention any technical skills (MS Office, networking basics, hardware knowledge)
- Include internships, part-time jobs, or projects
- Avoid spelling mistakes or unnecessary long paragraphs
- Keep the resume within one page for freshers
Apply Link: Click Here
Important Note
The information provided in this article is only for informational purposes. Job details, eligibility criteria, and hiring processes may change based on company updates. Candidates should refer to the official Tech Mahindra Naukri posting for accurate and latest information.
