Sutherland Hiring Freshers for Associate Specialist

Sutherland has opened hiring for the Associate Specialist (Collection Specialist) role, offering an excellent work-from-home opportunity for freshers and early-career professionals. This role is part of Sutherland’s global BPM/BPO operations and is ideal for graduates who are interested in finance, accounting, customer interaction, and international processes. With structured training, exposure to global clients, and clear career growth paths, this position is a strong entry point for candidates looking to build a long-term career in collections and finance operations.

About Sutherland

Sutherland is a global digital transformation and business process services company with operations across multiple countries. Known for its strong focus on people, process excellence, and technology-driven solutions, Sutherland supports clients in industries such as finance, healthcare, telecom, retail, and technology. Working at Sutherland provides employees with international exposure, professional development opportunities, and a stable work environment.

Associate Specialist (Collection Specialist) Role Details

The Collection Specialist role focuses on managing customer accounts, ensuring timely collections, and maintaining healthy client relationships. This is an international voice process role that requires professional communication skills and a customer-centric approach. Freshers are welcome, and comprehensive training is provided to help candidates succeed in the role.

Key highlights of the role include:

• Full-time, permanent position
• Work from home (hiring office based in Chennai)
• Exposure to international collections processes
• Opportunity to work closely with finance, billing, and sales teams

Roles and Responsibilities

As an Associate Specialist – Collections, your responsibilities will include:

• Reviewing open accounts using daily ageing reports
• Managing assigned customer accounts efficiently
• Making outbound and inbound collection calls in a professional manner
• Following up on due and overdue payments
• Monitoring payment activity and ensuring timely collections
• Escalating non-payment or unresponsive accounts as required
• Resolving billing issues, account adjustments, and customer reconciliations
• Sending statements, processing refunds, and managing unapplied credits
• Issuing dunning letters for delinquent accounts
• Coordinating with internal teams such as Sales and Operations
• Updating daily and weekly trackers and performing self-quality checks
• Adhering strictly to compliance and control guidelines
• Actively participating in learning and development initiatives

This role helps build strong communication, negotiation, and financial process skills.

Educational Qualifications and Eligibility

Sutherland has kept the eligibility criteria flexible to encourage fresh talent.

Educational requirements include:

• Any graduate degree (B.Com preferred but not mandatory)
• Graduates from any specialization can apply
• Freshers and candidates with up to 4 years of experience are eligible

Other eligibility conditions:

• Willingness to work in an international voice process
• Basic understanding of collections or finance concepts is an advantage
• Good communication skills in English

Salary Details

The expected salary for the Associate Specialist role is:

• ₹3 – ₹4 LPA (Expected)

As per industry listings, the offered package generally ranges between ₹2.5 – ₹3.5 LPA, depending on experience, skills, and interview performance. Final compensation details will be shared directly by Sutherland during the offer stage.

Work Location and Mode

• Work Mode: Work From Home
• Hiring Office Location: Chennai
• Employment Type: Full-time, Permanent

Candidates must ensure they have a stable internet connection and a suitable work-from-home setup.

Application Process

Interested candidates must apply only through Sutherland’s official career channels or the Naukri Page.

General application steps:

• Visit the official Sutherland careers page
• Search for “Collection Specialist” or “Associate Specialist”
• Complete the online application form
• Upload an updated resume
• Submit the application and wait for shortlisting

Candidates should avoid unofficial sources and agents.

Interview and Selection Process

The selection process at Sutherland typically includes:

• Resume shortlisting
• HR screening or telephonic interview
• Communication and voice assessment
• Process or role-based interview
• Final HR discussion and offer

All interviews focus on communication skills, customer handling, and basic finance or collections understanding.

Benefits and Perks

Sutherland offers several benefits to employees, including:

• Work-from-home flexibility
• Exposure to international clients and processes
• Structured training and onboarding
• Career growth and internal mobility
• Learning and development programs
• Supportive and inclusive work culture

These benefits make the role suitable for long-term career development.

Resume Tips for Collection Specialist Role

To improve your chances of selection, consider the following resume tips:

• Highlight communication and customer-handling skills
• Mention any experience or knowledge in finance, accounting, or collections
• Keep the resume simple, clear, and error-free
• Avoid unnecessary personal details
• Emphasize willingness to work in international voice processes
• Include internships or part-time roles if applicable

A well-structured resume can significantly improve shortlisting chances.

Apply Link: Click Here

Important Note

The above post is for informational purposes only. Job details such as salary, responsibilities, eligibility, and selection process may change as per Sutherland’s internal hiring policies. Candidates are strongly advised to apply only through the official Sutherland careers page. Sutherland does not charge any fee at any stage of recruitment. If anyone asks for payment or favors, report it immediately through official Sutherland channels.