Sutherland Hiring Freshers for Associate – Customer Support | Apply Now
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If you are a fresher looking to start your career in customer support with a well-known global company, here’s a great opportunity. Sutherland, a leading digital transformation and business process outsourcing (BPO) company, is inviting applications for the role of Associate – Customer Support for multiple batches. This is an excellent chance for graduates and diploma holders who want to gain corporate exposure and build strong communication and client-handling skills.
This article covers salary details, education requirements, application process, interview rounds, benefits, resume tips, and other important information.
Note: This post is only for informational purposes. Candidates should apply only through the official Sutherland career page.
Job Overview
- Company: Sutherland
- Role: Associate – Customer Support
- Experience Required: Freshers to 2 years
- Eligible Batches: 2025, 2024, 2023, 2022, 2021
- Qualification: Any Graduate or Diploma
- Location: Navi Mumbai, India
- Expected Salary: ₹3 LPA to ₹6 LPA
The job is ideal for fresh graduates who want to begin their career in customer-facing roles or those who want to transition into corporate service and client support operations.
About the Role
As an Associate – Customer Support, you will be the first point of contact for customers. Your job is to provide clear, timely, and accurate support to users across phone, email, or chat channels. You will also help resolve customer concerns, document issues, and ensure customer satisfaction.
Key Responsibilities
- Handle customer queries through voice or non-voice channels.
- Provide accurate information and troubleshooting guidance.
- Maintain professionalism and empathy in all conversations.
- Log customer issues and follow up until resolution.
- Work with internal teams to escalate or resolve complex issues.
- Deliver high customer satisfaction by following company guidelines.
- Learn and adapt to new tools, processes, and services on an ongoing basis.
Salary Details
While the exact salary may vary, candidates can expect the following:
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum (based on interview performance, skills, and experience).
- Additional Benefits:
- Performance incentives
- Night shift allowance (if applicable)
- Health insurance
- Transportation support (based on process)
- Paid time off
This salary range is competitive for entry-level support roles in major service-based companies.
Educational Qualifications
Candidates must meet these education requirements:
- Any graduate (B.Com, B.Sc, BA, BBA, BCA, B.Tech, etc.)
- Any diploma holder with strong communication skills
- No minimum percentage is usually required
- Both freshers and candidates with up to 2 years of experience can apply
This makes the job accessible to a wider range of applicants.
Skills Required
- Good communication skills (English mandatory)
- Basic computer knowledge
- Customer-first mindset
- Ability to handle pressure
- Problem-solving and logical thinking
- Willingness to work in rotational shifts
- Ability to learn new processes quickly
These skills are important in customer support roles where clarity and patience are key.
Application Process
Candidates must apply through the official Sutherland careers website. Avoid third-party links.
Steps to Apply
- Visit the official Sutherland career page.
- Search for “Associate – Customer Support” or filter by location: Navi Mumbai.
- Register with your email and upload your resume.
- Fill in your basic details (education, experience, contact information).
- Submit your application and wait for confirmation from Sutherland’s hiring team.
Shortlisted candidates will receive an email with further instructions.
Interview Process
Sutherland’s selection process is simple and beginner-friendly. It usually involves three rounds:
1. Online Assessment
- Basic English comprehension
- Typing test (speed and accuracy)
- Logical reasoning
- Situational judgment questions
2. HR Interview
- Communication test
- Behavioral questions
- Availability for shifts
- Salary discussion
- Questions about your background and expectations
3. Operations/Client Round
- Scenario-based customer situations
- Voice clarity checks (if voice process)
- Problem-solving and customer-handling assessment
Candidates who perform well in communication assessments have higher chances of selection.
Benefits of Working at Sutherland
Sutherland provides multiple advantages that make it a strong choice for freshers:
Professional Benefits
- Job security with a global company
- Exposure to international clients
- Skill development in communication and customer handling
- Opportunities to shift to non-voice or higher roles
- Promotion to team leader, quality analyst, SME, etc.
Workplace Benefits
- Friendly team culture
- Training programs for new joiners
- Paid leaves and health insurance
- Learning and development sessions
- Flexibility in shift timings (based on process)
Sutherland is known for supporting career growth, making it ideal for long-term progression.
Resume Tips for Better Shortlisting
Your resume plays a huge role in getting shortlisted. Here are some quick tips:
- Keep your resume short (1 page preferred).
- Clearly mention your education, passing year, and contact details.
- Add a simple career objective related to customer support.
- Highlight communication skills and computer knowledge.
- Include internships, part-time jobs, or volunteer work (if any).
- Avoid spelling or grammar errors.
- Use a clean and professional format.
A strong resume increases your chances of getting the assessment link.
Apply Link: Click Here
Important Note
- This article is only for informational purposes.
- Applicants must apply only through the official Sutherland website.
- Do not pay money or trust unofficial recruitment agents.
