Sutherland Hiring Freshers | Associate Role | Work from Home | Apply Now

If you are looking for a professional start in the corporate world and want to build a career in customer operations or finance, then this is the perfect opportunity. Sutherland Global Services, a leading business process management (BPM) company, is now hiring freshers for the position of Collection Associate across India.

This position is open to graduates from any discipline, making it an excellent chance for candidates with good communication and problem-solving skills to begin their careers with a global organization.

About Sutherland

Sutherland Global Services is a US-based multinational BPO company that provides process transformation services, digital solutions, and business operations support to clients across industries such as banking, healthcare, technology, and retail.

With offices in over 20 countries and more than 40,000 employees, Sutherland is known for creating rewarding career paths and fostering a culture of innovation and excellence. Working at Sutherland means being part of a team that values customer experience, technology-driven service delivery, and professional growth.

Job Overview: Collection Associate

Job Title: Collection Associate
Company: Sutherland Global Services
Experience: 0–5 Years (Freshers can apply)
Education: Any Graduate
Location: Remote / Work from Home (Hiring office in Chennai)
Salary: ₹3–5 LPA (Expected)

Job Description

As a Collection Associate, you will play a crucial role in managing customer accounts and ensuring timely payments. The position involves working with clients globally, following up on outstanding invoices, and maintaining strong communication to resolve billing or payment-related issues.

Key Responsibilities:

1. Review open accounts from the daily aging report and prioritize collection efforts.
2. Make outbound/inbound calls to customers to collect overdue payments.
3. Monitor and maintain customer accounts, including reconciliations and adjustments.
4. Ensure timely follow-up on payment arrangements and escalate non-payment cases when needed.
5. Prepare dunning letters (payment reminder notices) and follow up with clients accordingly.
6. Handle customer queries related to billing, payments, or adjustments professionally.
7. Collaborate with internal teams such as Sales, Operations, and Billing to resolve discrepancies.
8. Maintain accurate records in trackers and update status reports regularly.
9. Participate in training and development sessions to improve skills and knowledge.
10. Ensure compliance with company policies and operational standards.

This role offers a perfect balance between customer service, finance, and operations — giving you exposure to real-time business processes and global customer interaction.

Educational Qualification

To apply for this role, candidates must meet the following criteria:

• A Bachelor’s degree in any discipline (Commerce, Arts, Science, Business Administration, or related fields).
• Postgraduates are also eligible to apply.
• Strong command over English communication — both written and verbal — is essential.
• Basic understanding of accounting, payments, or customer service operations will be an added advantage.

Salary Details

The expected salary package for the Collection Associate role at Sutherland ranges between ₹3 to ₹5 LPA, depending on performance, skills, and prior experience.

For freshers, this package offers a solid start in the BPM industry, along with opportunities for growth, skill development, and internal promotions over time.

Application Process (Apply via Naukri.com)

Interested candidates can apply directly through Naukri.com, one of India’s most trusted job platforms. Here’s how you can apply:

1. Visit www.naukri.com.
2. Search for “Sutherland Collection Associate” in the search bar.
3. Review the job description carefully and click on “Apply Now.”
4. Fill in your basic details, upload your updated resume, and submit your application.
5. Keep an eye on your registered email or phone for updates from the Sutherland recruitment team.

Note: Sutherland never charges any fee or asks for payments in exchange for job opportunities. Always apply through verified job portals like Naukri.com or the official company career site.

Interview Process

The hiring process at Sutherland is transparent, simple, and fast. Typically, it includes the following stages:

1. Online Application Review: Recruiters shortlist candidates based on qualifications and skills.
2. Aptitude / Communication Assessment: You may be tested on your spoken English, comprehension, and logical reasoning.
3. Virtual HR Interview: Discussion on your background, communication skills, and understanding of the role.
4. Operations/Manager Round: Focuses on scenario-based questions, conflict management, and your ability to handle customers.
5. Final Selection & Onboarding: Once selected, you’ll receive your offer letter and onboarding details.

Most interviews are conducted virtually, allowing candidates to participate from the comfort of their homes.

Benefits of Working at Sutherland

Sutherland offers a supportive and engaging work environment with a focus on employee well-being and development. Some of the benefits include:

• Work from Home opportunity for better work-life balance.
• Comprehensive training programs to develop communication, negotiation, and analytical skills.
• Global exposure through interaction with international clients.
• Health insurance and wellness programs.
• Performance-based incentives and recognition programs.
• Career growth opportunities within the company across domains like operations, HR, and finance.

Resume Tips for Applicants

To increase your chances of being shortlisted, make sure your resume highlights the following:

• Excellent communication and interpersonal skills.
• Basic knowledge of customer service or collections processes.
• Any prior experience in BPO or support roles, even internships.
• Technical proficiency with MS Excel, CRM tools, or ERP systems (if applicable).
• Showcase a professional tone and use clear formatting with bullet points.

Attach a well-written cover letter that conveys your interest in joining Sutherland and your ability to handle customer-centric roles.

Important Note

The above job post is for informational purposes only. The content has been curated to help job seekers understand the role, eligibility, and application process in detail. All candidates are advised to apply only through official or verified platforms like Naukri.com.

Sutherland does not charge any application fees or ask for monetary transactions during hiring. Beware of fraudulent job offers from unauthenticated sources.

Apply Link: Click Here

Conclusion

The Collection Associate role at Sutherland is a fantastic opportunity for fresh graduates looking to build a long-term career in operations, finance, or customer service. With a strong reputation in the global BPM industry, excellent training, and career advancement opportunities, this role offers both professional growth and personal development.