PhonePe Hiring Freshers for Advisor Role
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PhonePe, one of India’s most trusted digital payments platforms, is inviting applications for the Advisor – Customer Experience role. This opening is suitable for both freshers and experienced professionals who want to build a career in customer experience, digital operations, and fintech service support. With PhonePe’s rapid growth across payments, insurance, lending, and digital commerce, the company offers a high-energy environment where learning, ownership, and career development come naturally.
This article covers complete details about the role, eligibility, salary expectations, interview process, benefits, resume tips, and other important information. The details provided here are for informational purposes only, and candidates must apply strictly through the official PhonePe careers page.
About PhonePe
PhonePe has become a household name in India since its launch in 2016. As of 2025, the company has more than 600 million registered users, a merchant network of over 40 million, and handles more than 330 million transactions daily. PhonePe’s ecosystem includes digital payments, hyperlocal e-commerce (Pincode), financial services, and its own localized Android app marketplace (Indus AppStore).
The company is known for its strong culture—employees are encouraged to take ownership, solve complex problems, and deliver meaningful work from day one. PhonePe provides a flexible, empowering work environment that values innovation, speed, and customer obsession.
Job Role: Advisor – Customer Experience
Location: Bengaluru
Experience: Freshers and experienced candidates
Education: Any Graduate (10+2+3 pattern mandatory)
Salary (Expected): Rs. 4–5 LPA
The Advisor role is a part of the Customer Experience Operations team. This team is responsible for managing customer queries, resolving issues efficiently, and helping users navigate PhonePe’s platform with ease. Advisors play a key role in improving customer satisfaction and providing real-time inputs to enhance the overall product experience.
Eligibility & Educational Requirements
Candidates must meet the following criteria:
- Graduation is mandatory (in any stream).
- Strong written and verbal communication skills.
- Ability to work across customer channels, including call and social media support.
- Good listening skills, patience, and customer-first thinking.
- Must be fluent in English and Hindi.
- Proficiency in South Indian languages is an added advantage.
- Capable of handling objections, multitasking, and managing time well.
- Freshers can apply, while candidates with up to a few years of experience are equally welcome.
Salary Details
The expected salary for the Advisor role is in the range of:
- Rs. 4–5 LPA, based on communication skills, experience, and interview performance.
Additional benefits such as performance bonuses, health coverage, wellness programs, and PhonePe’s employee-friendly work policies may be part of the compensation package.
Job Responsibilities
Advisors are expected to:
- Handle customer queries related to accounts, transactions, and app usage.
- Work across phone, email, and data channels depending on the team requirement.
- Follow process guidelines to ensure accurate and timely resolutions.
- Build customer trust through clarity, empathy, and professionalism.
- Meet daily and hourly productivity targets.
- Escalate critical issues to internal teams where necessary.
- Recommend improvements that can help streamline support processes.
- Educate customers about PhonePe features, ensuring they get maximum value from the platform.
This position demands a problem-solving attitude and the ability to deal with diverse customer scenarios every day.
Application Process
Candidates must apply only through the official PhonePe careers page.
Steps to apply:
- Visit the official PhonePe Careers website.
- Search for the role “Advisor – Customer Experience.”
- Create an account or log in to the careers portal.
- Upload your updated resume and fill in personal details.
- Submit the application and wait for further communication from the recruitment team.
Make sure your phone number and email address are active and accurate.
Interview Process
Applicants can expect the following selection stages:
1. Application Screening
Recruiters review your resume and check if you meet the eligibility criteria.
2. Communication Assessment
A written or verbal communication test may be conducted to assess grammar, tone, comprehension, and clarity.
3. Technical/Operational Interview
This round focuses on:
- Understanding of customer service
- Problem-solving ability
- Scenario-based questions
- Familiarity with digital payments
- Ability to handle stress and fast-paced environments
4. HR Discussion
HR will evaluate:
- Cultural fit
- Compensation expectations
- Work readiness
- Shift flexibility
If selected, candidates receive an official offer letter through the PhonePe hiring portal.
Benefits of Working at PhonePe
PhonePe offers several advantages:
- A fast-growing fintech environment
- Strong internal mobility and career growth
- Exposure to real-time digital payments operations
- Professional training programs
- Inclusive work culture with focus on employee wellbeing
- Opportunity to work on high-impact customer issues
- Industry-standard compensation and benefits
For freshers, this role provides a strong entry into the fintech and customer experience domain.
Resume Tips to Increase Shortlisting Chances
To improve your selection prospects:
- Use a clean and simple resume format.
- Highlight communication skills clearly.
- Mention customer service experience (if any), including internships.
- Add skills such as MS Office, multitasking, teamwork, and time management.
- Write a short objective focused on customer experience roles.
- Keep the resume concise—ideally one page.
Apply Link: Click Here
Important Note
The above information is for informational purposes only. Actual hiring details, eligibility criteria, and updates may vary. Candidates must verify all details and apply only through the official PhonePe careers page.
