Microsoft Hiring Freshers & Early Career Professionals | Technical Support Engineer Role

Microsoft, a global technology leader, is inviting applications for the position of Technical Support Engineer within its Customer Experience & Success (CE&S) organization. This opportunity is open to fresh graduates as well as candidates with up to 1+ years of technical support or IT experience. If you are passionate about solving customer problems, working with cutting-edge technologies like Azure and AI, and building a career with one of the most respected global companies, this is your chance.

Role Overview

• Position: Technical Support Engineer
• Location: Pune, Maharashtra (On-site)
• Employment Type: Full-time
• Experience Required: 0–2 years (Freshers eligible)
• Education: Bachelor’s degree in Computer Science, IT, or related fields (or equivalent certifications/experience)
• Salary Range (Expected): ₹6–12 LPA, depending on qualifications and experience

As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and resolving technical issues for Microsoft’s global customers. This includes working on Azure subscriptions, billing, and infrastructure-related queries while ensuring a seamless customer experience.

Salary Package

Microsoft offers highly competitive pay packages compared to industry standards. For this role, the expected salary range is between ₹6 LPA and ₹12 LPA.

• Base Salary: ₹5.5–9 LPA (based on educational background and skills)
• Performance Bonus & Allowances: ₹50,000–₹3,00,000 annually
• Additional Benefits: Health insurance, retirement savings plans, stock purchase options, and employee assistance programs.

For freshers, starting compensation is on the higher end compared to most IT support roles in India, making it an excellent career launchpad.

Educational Details

Candidates must have one of the following qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• OR 1+ year experience in technical support/IT services
• OR certifications in SQL, coding, cloud computing, or development
• OR equivalent practical experience

Preferred knowledge includes familiarity with:

• Azure platforms (networking, compute, storage, IAM)
• SQL querying and troubleshooting
• Cloud-based problem solving
• AI-based tools for support and automation

Application Process

Interested candidates can apply directly through the official Microsoft Careers portal.

Steps to Apply:

1. Visit the official Microsoft Careers website.
2. Search for the job using the Job ID: 1855490 (Technical Support Engineer – Pune).
3. Click on Apply Now and create a Microsoft account if you don’t already have one.
4. Fill in personal, educational, and professional details.
5. Upload your updated resume (in PDF/Word format).
6. Submit and monitor updates via the candidate portal.

Interview Process

Microsoft’s recruitment is structured and competency-driven. For this role, candidates can expect the following stages:

1. Online Application Screening
   • Initial screening based on eligibility, skills, and resume.
2. Online Assessment / Technical Test
   • Covers problem-solving, SQL basics, logical reasoning, and scenario-based technical questions.
3. Technical Interview
   • Panel interview to assess cloud computing knowledge (Azure preferred), networking fundamentals, OS troubleshooting, and SQL skills.
   • May involve practical problem-solving tasks.
4. Managerial/HR Round
   • Focuses on cultural fit, communication skills, and alignment with Microsoft’s values of respect, integrity, and accountability.

The process is typically completed within 2–3 weeks after application.

Benefits of Working at Microsoft

Microsoft offers a wide range of perks beyond salary. Employees enjoy:

• Healthcare Benefits: Comprehensive health, dental, and vision insurance
• Wellness & Mental Health Programs
• Employee Stock Purchase Plan (ESPP)
• Work-Life Balance: Paid leaves, maternity/paternity leave, wellness days
• Learning & Growth: Certifications, training, and career mentoring
• Global Exposure: Opportunities to work on cross-border projects with diverse teams

Resume Tips for Microsoft Technical Support Engineer Role

Your resume should be tailored to highlight both technical knowledge and customer-facing abilities. Here are some key points:

1. Highlight Relevant Skills – SQL, Azure, networking, or coding knowledge.
2. Showcase Projects – Include academic, internship, or personal projects related to cloud, database, or IT troubleshooting.
3. Focus on Communication Skills – Mention instances where you solved problems or worked with teams.
4. Certifications – Add Microsoft Azure Fundamentals (AZ-900) or SQL certifications if available.
5. Format Professionally – Keep it one page, concise, and easy to read.

Interview Preparation Tips

• Brush up on Azure fundamentals, especially billing and subscription issues.
• Be ready to troubleshoot simple SQL queries or log file analysis.
• Practice customer service scenarios to demonstrate empathy and problem-solving skills.
• Revise core networking concepts (TCP/IP, DNS, firewalls, etc.).
• Demonstrate enthusiasm for learning new technologies like AI in customer support.

Important Note

This post is for informational purposes only. The salary details and hiring process described are based on publicly available data and industry trends. For the most accurate and up-to-date information, candidates must refer to the official Microsoft Careers page before applying.

Application Link: Click Here

Final Thoughts

The Microsoft Technical Support Engineer role in Pune is an excellent career opportunity for fresh graduates and early career professionals looking to join a global leader in technology. With an attractive salary package, world-class benefits, and unparalleled growth opportunities, this role is an ideal platform to build expertise in cloud technologies and customer success.