Infosys Latest Hiring for Service Executive | Freshers | Apply Now

Infosys BPM, one of India’s leading business process management firms, has announced its latest hiring drive for the position of Service Executive (Customer Support – International Voice Process). This opportunity is open to fresh graduates who are eager to start their professional journey with one of the most reputed global IT and consulting companies.

If you are someone who enjoys communicating with people, solving customer problems, and working in a fast-paced global environment, this role could be the perfect start to your career.

About Infosys BPM

Infosys BPM Limited, a subsidiary of Infosys Limited, is a global leader in business process management and digital transformation services. Established in 2002, Infosys BPM operates across more than 30 countries, serving clients from diverse industries such as banking, finance, healthcare, manufacturing, retail, and telecommunications.

The company is known for providing high-quality outsourcing solutions, combining cutting-edge technology with human expertise to enhance business efficiency and customer satisfaction. Infosys BPM also focuses heavily on learning, innovation, and employee well-being, making it a top employer for freshers and experienced professionals alike.

Role Overview: Service Executive (International Voice Process)

The Service Executive or Customer Support Executive role at Infosys BPM involves providing international voice-based support to clients. This is a customer-facing position where professionals handle inbound and outbound calls, resolve customer issues, and ensure a seamless service experience for global clients.

The role requires excellent communication skills, quick problem-solving abilities, and the willingness to work in rotational shifts.

Key Responsibilities

As a Service Executive – International Voice Process, your day-to-day responsibilities will include:

• Handling inbound and outbound customer calls for international clients.
• Providing timely and accurate resolutions to customer queries.
• Ensuring a high level of customer satisfaction and maintaining service quality standards.
• Documenting customer interactions and following escalation procedures when necessary.
• Collaborating with internal teams to improve process efficiency and customer experience.
• Adhering to performance metrics such as average handling time (AHT), customer satisfaction (CSAT), and first call resolution (FCR).

This role demands excellent professionalism, empathy, and communication skills to deliver a world-class experience to clients across different time zones.

Educational Qualification

• Eligibility: Any Graduate from a recognized university can apply.
• Preferred Streams: Commerce, Business Administration, Arts, or Science (non-technical).
• Experience: 0–1 years (Freshers are highly encouraged to apply).
• Skills Required:
  • Fluency in English (both written and verbal).
  • Strong interpersonal and problem-solving skills.
  • Ability to multitask and manage time effectively.
  • Basic computer knowledge and familiarity with tools like MS Office.
  • Willingness to work in rotational shifts (including night shifts).

Infosys welcomes graduates from all backgrounds who have a customer-first mindset and a drive to grow within the organization.

Salary Details

• Expected Salary: ₹3 to ₹4 LPA (Depending on skills and performance).
• Type: Full-time, On-site role.
• Location: Bengaluru, India.
• Working Days: 5 days a week with rotational offs.

In addition to the base salary, Infosys BPM employees enjoy performance-based incentives, transport facilities (in certain locations), and other employee-centric benefits.

Application Process

Candidates can apply directly through the Infosys BPM Careers official website or LinkedIn.

Steps to Apply:

1. Visit the Infosys BPM careers portal or LinkedIn.
2. Search for the job title “Customer Support Executive – International Voice Process” or “Service Executive”.
3. Click “Apply Now” and complete the online application form.
4. Upload your updated resume and provide accurate contact details.
5. Wait for the HR or recruitment team to reach out with assessment or interview details.

Interview Process

Infosys follows a simple and transparent hiring process to evaluate candidates.

Typical Recruitment Stages:

1. Online Application Shortlisting: Your resume and qualifications will be screened for eligibility.
2. Communication Assessment: A test to evaluate your English fluency, grammar, pronunciation, and listening comprehension.
3. HR Interview: You will be assessed on your communication skills, problem-solving ability, and willingness to work in rotational shifts.
4. Operations/Client Interview (if applicable): A final discussion to assess your customer-handling skills and professionalism.

If you clear all rounds successfully, you’ll receive an offer letter and further details about onboarding.

Benefits of Working at Infosys BPM

Infosys BPM offers a range of benefits to its employees, especially freshers who are looking to establish their careers in the IT and customer service domain.

Some key benefits include:

• Global Exposure: Opportunity to work with international clients and learn about diverse cultures.
• Career Growth: Structured career development programs and internal job postings for promotions.
• Learning Opportunities: Access to Infosys’ extensive learning platforms and certification programs.
• Health & Wellness: Medical insurance, mental wellness programs, and employee assistance.
• Work-Life Balance: A five-day work week and supportive work culture.
• Employee Engagement: Regular recognition, contests, and team-building initiatives.

Working at Infosys BPM not only enhances your communication and technical skills but also helps you build a strong foundation for a long-term career in global operations or management.

Resume Tips for Applicants

To make your application stand out for this position:

• Keep your resume concise and professional (one page is ideal).
• Highlight your communication skills, teamwork, and customer service exposure (if any).
• Include details of any internships or volunteer work that demonstrate leadership or responsibility.
• Avoid spelling or grammatical errors — this is crucial for a communication-based role.
• Add a short career objective that reflects enthusiasm and a customer-focused mindset.

Important Note

The above information is provided for informational purposes only. Infosys does not charge any application or recruitment fees. Candidates should apply only through the official Infosys BPM careers page or verified job platforms.

Application Link: Click Here

Conclusion

The Infosys BPM Service Executive – International Voice Process role offers a fantastic opportunity for fresh graduates to kickstart their careers with one of India’s most respected multinational companies. It’s an ideal role for candidates who possess strong communication skills, enjoy problem-solving, and want to gain global exposure in the corporate world.