Infosys BPM Hiring 2025 | Service Desk – Voice Process | Apply Now

Company: Infosys BPM
Role: Service Desk – Voice Process (Technical Support)
Job Type: Full-time, On-site (Bengaluru, Karnataka, India)
Experience: Freshers & Experienced
Application Mode: Online (Easy Apply)
Shift Requirement: 24×7 Rotational Shifts (including weekends/holidays)

Introduction

Infosys BPM, the business process management subsidiary of Infosys, is inviting applications for the Service Desk – Voice Process role at its Bangalore office. This is a fantastic opportunity for fresh graduates and early-career professionals who want to build a career in technical support and IT services with one of the world’s most respected IT companies.

As part of the Service Desk team, you will be the first point of contact for global clients, helping them resolve IT issues related to connectivity, applications, networking, and productivity tools. This role offers immense learning opportunities and acts as a stepping stone toward a long-term IT or consulting career.

Job Responsibilities

Selected candidates will be responsible for:

• Handling first-level technical support through calls, emails, and chat.
• Assisting with VPN connectivity, Microsoft Office 365, Active Directory, driver installations, and basic networking issues.
• Using ticketing tools such as ServiceNow, Remedy, or Control-M to log and track incidents.
• Ensuring quick resolution of technical issues while maintaining high levels of customer satisfaction.
• Documenting issues and maintaining accurate knowledge bases.
• Participating in training and upskilling programs to stay updated with emerging IT trends.

Educational Qualification

Infosys BPM is open to candidates from diverse educational backgrounds.

• Degree Required: Any Bachelor’s degree (technical or non-technical).
• Preferred Backgrounds: B.Sc, B.Com, B.A, BBA, BCA, B.E/B.Tech, MCA, or equivalent.
• Batch: Open for multiple batches, including fresh graduates (2024, 2025, 2026) and candidates with up to 2 years of experience.

Mandatory Requirements

To apply for this role, candidates must meet the following:

• Excellent verbal and written communication skills (neutral accent preferred).
• Willingness to work in US shifts and 24×7 rotational shifts.
• Must be comfortable working on-site in Bangalore (no hybrid/remote option).
• Open to working weekends and holidays as per shift schedule.

Salary Details

Infosys BPM offers competitive packages for service desk professionals.

• Expected Salary Range: ₹2.5 LPA – ₹3.6 LPA for freshers.
• For experienced professionals (1–2 years): ₹3.8 LPA – ₹4.5 LPA.
• Additional Benefits: Night shift allowance, health insurance, performance bonuses, and learning support.

Note: Compensation may vary depending on candidate experience, skills, and HR negotiations.

Application Process

Applying for Infosys BPM’s Service Desk role is simple:

1. Visit the Infosys BPM Careers Page or apply through LinkedIn,
2. Register with your personal and academic details.
3. Upload your updated resume and relevant documents.
4. Complete the application form and submit it.
5. Keep checking your email for assessment and interview updates from Infosys BPM HR.

Interview Process

The selection process for this role generally follows four steps:

1. Online/Telephonic Screening
   • HR shortlists candidates based on communication skills and eligibility.
2. Aptitude & Communication Test
   • Tests include logical reasoning, grammar, listening, and spoken English fluency.
3. Technical Interview
   • Questions on basic networking, operating systems, MS Office 365, VPN, and troubleshooting.
   • Scenarios like “How would you resolve a VPN issue?” or “Steps to reset an Active Directory password.”
4. HR Round
   • Checks flexibility for rotational shifts, relocation to Bangalore, and salary discussion.

Resume Tips for Applicants

Infosys receives thousands of applications. To make your profile stand out:

Highlight technical knowledge – basic networking, MS Office tools, Windows/Mac troubleshooting.
Emphasize communication skills – mention debates, presentations, or customer interaction experience.
Keep it concise (1 page preferred) – recruiters scan quickly.
Add certifications (ITIL, Microsoft Fundamentals, CompTIA, networking basics, etc.) if you have them.
Showcase soft skills – teamwork, adaptability, problem-solving.

Benefits of Joining Infosys BPM

Working at Infosys BPM is not just about a paycheck – it’s about growth.

• Learning & Development: Regular upskilling programs, access to Infosys’ training platforms.
• Career Growth: Opportunity to transition into IT, business analysis, or consulting roles.
• Global Exposure: Work with international clients across industries.
• Work Environment: Collaborative culture, supportive leadership, and diversity initiatives.
• Healthcare: Comprehensive medical insurance for employees and dependents.
• Rewards & Recognition: Monthly awards for outstanding performers.
• Shift Allowances: Night shift and overtime benefits.
• Employee Wellbeing: Counseling, wellness programs, and recreational activities.

Why Choose This Role?

• Ideal for freshers who want to step into IT without advanced coding knowledge.
• Builds strong communication, problem-solving, and client-handling skills.
• Opens doors to higher IT roles such as IT Analyst, System Admin, or Technical Consultant.
• Offers stability and global brand recognition under Infosys.

Important Notes

• This post is for informational purposes only.
• Salary figures mentioned are expected ranges and may differ depending on role, experience, and negotiation.
• Infosys does not charge any fee for recruitment. Candidates should beware of fraudulent calls/emails.
• Always apply through the official Infosys BPM career site or trusted job portals.

Application Link: Click here

Final Thoughts

Infosys BPM’s Service Desk – Voice Process role in Bangalore is an excellent starting point for freshers and young professionals aiming for a career in IT support. With a salary range of ₹2.5 LPA to ₹4.5 LPA, exposure to global clients, structured training, and long-term career growth opportunities, this role is a smart choice for graduates from any background.