HCL Latest Hiring for Freshers – Order Management | Apply Now
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HCLTech is conducting a freshers hiring drive for the role of Order Management – Voice Process at its Bengaluru office. This opportunity is ideal for candidates who want to start their career in customer service, operations, and order management within a global IT services company. If you are looking for a stable, full-time job with a reputed brand, this recruitment drive is worth applying to.
Job Details
- Company: HCLTech
- Role: Order Management – Voice Process
- Experience: Freshers
- Location: Bangalore (5 days Work From Office)
- Salary: Expected ₹3–4 LPA
- Industry: IT Services & Consulting
- Job Type: Full-time, Permanent
- Shift: Night Shift
Educational Qualifications
HCLTech is hiring graduates from various streams. Eligible qualifications include:
Eligible Degrees
- B.Com
- BBA / BBM / BMS
- B.Sc (Any Specialization)
- B.A (Any Specialization)
- BCA
- M.A
- M.Sc
- M.Com
- MCA
- MBA / PGDM
Not Eligible
- B.Tech
- BE
- M.Tech
- B.Sc (IT specific)
Freshers with strong communication skills and willingness to work in night shifts can apply.
About the Role
The role of Order Management – Voice Process focuses on handling orders, coordinating with customers, and offering voice-based support. Candidates will work closely with internal teams to ensure smooth order fulfillment and client satisfaction.
Key Responsibilities
- Handle customer calls (Inbound/Outbound) related to orders
- Assist customers with order status, updates, issues, and process clarifications
- Maintain accurate documentation of customer interactions
- Work on internal tools and systems for order tracking
- Collaborate with cross-functional teams
- Handle queries professionally and maintain service quality standards
Skills Required
To perform effectively, candidates should have:
- Strong verbal communication skills (English required)
- Good listening ability
- Basic computer knowledge
- Ability to work during night shifts
- Customer-first mindset
- Time management and problem-solving skills
Freshers who enjoy talking to customers and resolving issues will be a great fit for this job.
Salary Details
The expected salary for the position is ₹3–4 LPA, depending on the candidate’s communication skills, academic background, and performance in the interview rounds.
Additional allowances may be provided based on shift timings and company policies.
Application Process
Interested candidates can apply through the official HCLTech listing available on Naukri.com.
How to Apply
- Visit the Naukri job link for HCLTech Voice Process hiring
- Sign in or create a Naukri account
- Upload your updated resume
- Fill in personal and educational details
- Submit the application
Candidates can also email their profile to the HR’s email mentioned in the job description, but applying through Naukri is recommended, as it allows easier tracking of your application.
Interview Process
HCLTech generally follows a simple and clear interview process for voice roles:
1. Resume Shortlisting
Recruiters shortlist profiles based on communication skills, education, and overall suitability.
2. HR Screening
A short telephonic call to check:
- Communication clarity
- Willingness to work in night shift
- Immediate joining availability
3. Voice & Accent Round
You may be asked to:
- Read a script
- Answer mock customer questions
- Show tone, clarity, and fluency
4. Operations/Managerial Round
This round tests:
- Customer-handling approach
- Problem-solving
- Work ethic and attitude
5. Final HR Round
Discussion on:
- Salary
- Work location (Bangalore WFO only)
- Joining date
- Documentation
Once selected, candidates receive an offer letter through official communication channels.
Benefits of Working at HCLTech
- Competitive CTC for freshers
- Medical insurance
- Learning and development programs
- Global work culture
- Exposure to customer interaction and operations
- Growth opportunities into Quality Analyst, Trainer, or Team Lead roles
- Job stability in a top IT organization
Working at HCLTech can be a strong career foundation for fresh graduates looking to gain corporate experience.
Resume Tips for This Role
To increase your selection chances, prepare a clean and simple resume:
1. Highlight Communication Skills
Mention:
- English fluency
- Any call-handling experience (if applicable)
- Customer service abilities
2. Add Relevant Projects or Internships
Even non-technical internships related to customer handling can be useful.
3. Keep the Resume Short
1–2 pages maximum, clearly structured.
4. Use a Professional Email ID and Updated Phone Number
5. Mention Soft Skills
Such as:
- Teamwork
- Patience
- Empathy
- Problem-solving
These matter a lot in voice-based roles.
Apply Link: Click Here
Important Note
The above post is for informational purposes only. Candidates must verify all details on the official HCLTech website or the Naukri job page before applying. Always avoid sharing personal information with unauthorized sources.
