Genpact Latest Hiring Freshers for Process Associate
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Genpact has announced its latest hiring drive for the role of Process Associate – Voice. This opportunity is suitable for fresh graduates as well as candidates with prior experience who are interested in building a career in customer operations and BFS domains. Genpact is widely recognized for its focus on digital transformation, AI led solutions, and strong career development programs, making it a good starting point for candidates looking for stability and long term growth.
About Genpact
Genpact is a global professional services firm listed on the New York Stock Exchange. The company partners with leading enterprises to drive operational excellence through data, technology, and advanced analytics. With a strong presence across multiple countries, Genpact offers employees exposure to global clients, modern tools, and structured learning frameworks. Its AI Gigafactory initiative highlights the organization’s commitment to innovation and future ready skills.
Job Role Details
- Company Name Genpact
- Job Title Process Associate – Voice
- Role Category Customer Operations and Collections
- Work Environment Blended Inbound and Outbound Calling
The Process Associate role focuses on handling customer interactions related to collections, payments, and account resolution while maintaining service quality and compliance.
Educational Qualifications
Candidates applying for this role must meet the following education criteria
- Any Graduate from a recognized university or institution
- No specific stream restriction
- Freshers are eligible to apply
- Candidates with prior experience in collections or customer service have an added advantage
Genpact values communication ability and willingness to learn more than specialization for this role.
Experience Requirements
- Freshers can apply
- Experienced candidates with prior collections or voice process experience are preferred
- Experience in BFS collections is an advantage but not mandatory
This role is suitable for candidates looking to enter the corporate sector or transition into the BFS domain.
Salary Details
- Expected Salary Range Rs 3 to 5 LPA
The final salary offered may vary depending on location, shift requirements, prior experience, and interview performance. Additional performance based incentives may be applicable for experienced candidates.
Key Responsibilities
As a Process Associate, the candidate will be responsible for
- Handling inbound and outbound calls in a blended environment
- Communicating with customers regarding outstanding payments
- Collecting delinquent amounts or securing payment commitments
- Resolving customer disputes and addressing account related queries
- Assisting customers with payment processing and statement sharing
- Offering suitable payment plans based on customer needs
- Negotiating with customers to bring accounts up to date
- Maintaining accurate records and following compliance guidelines
- Working collaboratively to achieve team goals
- Participating in training programs as required by management
The role requires patience, clarity in communication, and a customer focused approach.
Skills Required
Genpact looks for candidates with the following skills
- Strong English communication skills both verbal and written
- Basic analytical and numerical understanding
- Customer handling and negotiation skills
- Ability to work under targets and timelines
- Willingness to work in shifts if required
- Team oriented mindset
Candidates with prior exposure to collections tools or CRM systems will have an advantage.
Application Process
Candidates must apply through the official Genpact careers page only.
Steps to apply
- Visit the official Genpact careers website
- Search for Process Associate
- Review the job description and eligibility carefully
- Register using a valid email ID and mobile number
- Complete the online application form
- Upload an updated resume
- Submit the application
Applicants are advised to keep their contact details active for further communication.
Interview Process
The Genpact hiring process generally includes
- Resume screening
- Initial HR or recruiter screening
- Communication assessment
- Operations or process interview
- Final HR discussion
The interview focuses on communication ability, customer handling scenarios, basic analytical thinking, and willingness to work in a voice process.
Benefits of Working at Genpact
Genpact offers several benefits to its employees
- Competitive salary package
- Structured training and onboarding programs
- Exposure to global clients and BFS operations
- Health insurance and wellness initiatives
- Paid leaves and shift benefits
- Career growth opportunities within operations and support roles
- Inclusive and diverse work culture
Employees also gain access to learning platforms that support skill enhancement.
Resume Tips for Process Associate Role
To improve your chances of selection
- Keep your resume simple and clear
- Highlight communication skills and customer interaction experience
- Mention internships or part time roles if relevant
- Focus on teamwork and problem solving abilities
- Avoid unnecessary personal details
- Proofread to ensure there are no grammatical errors
A well structured resume helps recruiters quickly assess suitability for the role.
Career Growth at Genpact
Starting as a Process Associate can lead to growth opportunities such as Senior Associate, Team Lead, Quality Analyst, or Subject Matter Expert. With consistent performance and learning, employees can move into operations management or support roles across different processes.
Apply Link: Click Here
Important Note
The above post is for informational purposes only. Job roles, salary details, eligibility criteria, and hiring processes may change based on Genpact’s internal policies and business requirements. Candidates are strongly advised to verify all details on the official Genpact careers page before applying. Genpact does not charge any fees for job applications or recruitment.
