Genpact Latest Hiring Freshers for Process Associate

Genpact has announced a new hiring opportunity for Process Associate – Voice roles, inviting applications from freshers as well as experienced candidates. This is a great opportunity for graduates who are looking to start or grow their careers in the BPM and services industry with a globally recognized organization. Genpact offers a dynamic work environment, strong learning exposure, and long-term career growth, especially for candidates interested in customer operations and business process management.

About Genpact

Genpact (NYSE: G) is a global advanced technology services and solutions company that partners with leading enterprises to drive business transformation. With deep expertise in operations, analytics, AI, and digital innovation, Genpact helps organizations stay ahead in a rapidly changing world. The company is known for its strong focus on upskilling, innovation, and employee development through initiatives such as its AI Gigafactory and digital learning platforms.

Job Overview

• Company Name: Genpact
• Job Role: Process Associate – Voice
• Job Code: BFS047548
• Experience: Freshers / Experienced
• Education: Any Graduate
• Job Type: Full Time

This role mainly supports contact center and customer operations, especially in voice-based processes related to collections, dispute resolution, and customer assistance.

Educational Qualifications

Candidates applying for the Process Associate role should meet the following criteria:

• Graduation in any discipline from a recognized university
• Freshers are eligible to apply
• Candidates with prior experience in collections or customer support will have an added advantage
• Strong command over English communication is mandatory

There are no specific restrictions on academic specialization, making this role suitable for graduates from arts, commerce, science, or management backgrounds.

Experience Requirements

• Freshers with good communication and customer-handling skills can apply
• Experienced candidates with prior collections or contact center experience are preferred
• Experience in voice processes, customer service, or finance-related collections is beneficial

Genpact provides training to help freshers understand tools, processes, and compliance requirements.

Salary Details

• Expected Salary: Rs 3 to 5 LPA

The final salary package depends on the candidate’s experience, communication skills, interview performance, and location. Additional incentives or performance-based pay may be offered based on business requirements.

Roles and Responsibilities

As a Process Associate – Voice, selected candidates will be responsible for:

• Handling inbound and outbound customer calls in a blended environment
• Collecting overdue or delinquent amounts from customers over the phone
• Negotiating payment plans based on customer needs and company policies
• Resolving customer disputes and assisting with payment-related queries
• Providing account statements and explaining billing details clearly
• Delivering high-quality customer service while meeting process targets
• Maintaining accurate records and updating customer information
• Supporting team objectives and contributing to overall performance
• Taking part in training programs as recommended by management

This role requires patience, analytical thinking, and strong interpersonal skills.

Key Skills Required

Candidates should have or be willing to develop the following skills:

• Excellent English communication and interpersonal skills
• Ability to negotiate and persuade customers professionally
• Basic analytical and accounting understanding
• Customer-focused mindset with problem-solving abilities
• Willingness to work in a fast-paced contact center environment
• Flexibility to handle different shifts if required

Knowledge of collections processes or customer service tools is an added advantage.

Benefits of Working at Genpact

Genpact offers several benefits to its employees, including:

• Competitive salary with performance-based incentives
• Comprehensive training and onboarding programs
• Health insurance and wellness benefits
• Opportunities for internal mobility and role changes
• Exposure to global clients and processes
• Learning platforms for skill development and career growth
• Supportive work culture with a focus on teamwork

Employees also benefit from Genpact’s strong emphasis on innovation and continuous learning.

Application Process

Interested candidates must apply through Genpact’s official careers portal only.

Steps to apply:

• Visit the official Genpact careers website
• Search for the job code BFS047548 or Process Associate – Voice
• Review the job description and eligibility details carefully
• Register or log in to your candidate account
• Upload your updated resume
• Complete the application form and submit

Avoid applying through unofficial sources or agents.

Interview and Selection Process

The Genpact hiring process typically includes:

• Resume shortlisting based on eligibility and communication skills
• Initial HR or screening interview
• Voice or communication assessment
• Operations or process interview
• Final HR discussion covering salary, shifts, and joining details

Candidates should prepare well for customer-handling scenarios and basic collections-related questions.

Resume Tips for Genpact Freshers

To improve your chances of selection:

• Keep your resume simple and professional
• Highlight communication skills and customer service exposure
• Mention internships, call center training, or part-time experience if any
• Add measurable achievements such as targets achieved or certifications
• Avoid spelling and grammar mistakes
• Customize your resume to match the Process Associate role

A well-structured resume can significantly improve shortlisting chances.

Career Growth at Genpact

Starting as a Process Associate at Genpact opens doors to multiple career paths. With experience and performance, employees can grow into Senior Process Associate, Team Leader, Quality Analyst, or Operations Manager roles. Genpact also supports internal role transitions into analytics, training, and digital operations for high-performing employees.

Apply Link: Click Here

Important Note

The above post is for informational purposes only. Job roles, salary details, eligibility criteria, and hiring processes may change as per Genpact’s internal policies. Candidates are advised to verify all information and apply only through Genpact’s official careers page.