Company: Genpact
Role: Process Associate – Content Moderation (English)
Experience Required: Freshers to 3 Years
Qualification: Any Bachelor’s Degree (Postgraduates can also apply)
Eligible Batches: 2020, 2021, 2022, 2023, 2024, 2025
Expected Salary: ₹3 – ₹8 LPA*

About Genpact

Genpact is a globally recognized professional services firm listed on the New York Stock Exchange (NYSE: G). With a workforce of over 125,000 professionals across 30+ countries, Genpact partners with the world’s top enterprises to deliver end-to-end digital transformation and business process services. The company is widely known for its innovation-led culture and commitment to building a world that works better for people.

As part of its growing digital operations services, Genpact is currently hiring Process Associates for its Content Moderation team based in Hanamkonda, Telangana.

Role Overview: Process Associate – Content Moderation (English)

In this role, selected candidates will be responsible for reviewing digital content, ensuring compliance with platform guidelines, and taking necessary moderation actions. This role requires attention to detail, a strong sense of ethics, and the emotional maturity to deal with sensitive content on a daily basis.

This opportunity is ideal for graduates and postgraduates from any background who are fluent in English and looking to begin or advance their careers in digital operations and content governance.

Key Responsibilities

• Review user-generated content and take necessary moderation action as per prescribed guidelines.
• Maintain quality standards by resolving issues efficiently and accurately.
• Identify content trends and provide timely feedback for process improvement.
• Support content safety initiatives to ensure platform integrity.
• Handle potentially egregious and sensitive content, such as hate speech, child abuse, or self-harm materials.
• Collaborate with peers and leads to ensure a high-quality user experience.
• Maintain a deep understanding of policies, procedures, and workflows.
• Deliver excellent customer service and demonstrate sound judgment while taking moderation actions.

Eligibility Criteria

Minimum Qualifications:

• A Bachelor’s degree in any discipline is mandatory.
• Postgraduates may also apply and may be considered for advanced responsibilities.
• Freshers are encouraged to apply.
• Candidates must be fluent in English (spoken and written).

Preferred Skills:

• Strong analytical and problem-solving capabilities.
• Effective communication and customer-centric approach.
• Ability to work independently and in a team.
• Comfortable working in rotational shifts, including night shifts, weekends, and 24/7 environments.
• Emotional resilience to handle sensitive content on a regular basis.

Salary Details

The expected salary for this role ranges from ₹3 LPA to ₹8 LPA, depending on:

• Candidate’s educational background
• Relevant experience (if any)
• Communication skills and performance in the selection process

Note: Actual compensation may vary based on internal company policies and candidate evaluation.

Application Process

Interested candidates can apply for this role through Genpact’s official careers page.

Steps to Apply:

1. Visit the Genpact Careers Portal.
2. Search for the job title “Process Associate – Content Moderation – English (Hanamkonda)”.
3. Click on “Apply” and create/login to your Genpact candidate account.
4. Fill in the required personal, academic, and professional details.
5. Upload your updated resume and submit the application.

Make sure your resume reflects:

• Fluency in English
• Communication strengths
• Any prior experience in customer support or digital operations (if applicable)
• Willingness to work rotational shifts

Interview Process

The selection process for this role generally follows the below stages:

1. Resume Shortlisting – Based on academic qualifications and communication fluency.
2. Online Assessment – May include verbal ability, logical reasoning, and comprehension skills.
3. HR Interview – To assess your availability, flexibility, communication skills, and motivation.
4. Operations Round – A discussion with the process manager about your ability to manage sensitive content, multitasking ability, and shift flexibility.

Note: The process may vary depending on the volume of applications and business requirements.

Benefits of Working at Genpact

• Competitive salary package (with scope for performance-based increments)
• Work-from-office with a structured environment and professional training
• Opportunity to work with a global team and Fortune 500 clients
• Health insurance and wellness programs
• Employee engagement and diversity-focused culture
• Career growth with internal mobility and skill development programs
• Learning resources and certifications for continuous upskilling

Application Link: Click Here

Important Note

Disclaimer: The information shared above is for informational purposes only. Salary ranges, job responsibilities, and eligibility criteria may vary as per Genpact’s official hiring policies. Applicants are advised to check the Genpact Careers Website for the most accurate and updated details before applying. The final selection is at the discretion of Genpact’s recruitment team.

Final Thoughts

This opportunity at Genpact is ideal for individuals looking to start a career in content moderation, digital operations, or customer experience management. With a solid training structure, competitive salary, and a reputed brand name, Genpact offers not just a job—but a launchpad into the professional world.