Cognizant Off-Campus Drive 2025 | Banking Non-Voice Process | Work From Home | Freshers Apply Now

Company: Cognizant Technology Solutions
Job Role: Customer Service Representative – Banking Non-Voice Process
Experience: Freshers (0–1 year)
Education: Any Graduate
Salary: ₹3 – ₹4 LPA (Expected)
Job Type: Full-Time, Work From Home
Location: Remote / Across India

About Cognizant

Cognizant is one of the world’s leading IT and professional services companies, helping clients modernize their business, improve operations, and deliver exceptional customer experiences. With over 300,000 employees worldwide, Cognizant offers a collaborative, inclusive, and growth-oriented workplace where individuals can thrive.

As part of its expanding Banking Non-Voice Process, Cognizant is hiring fresh graduates who are passionate about customer service and communication. This role is ideal for individuals who wish to start their career in the Banking and Financial Services (BFS) domain without the need for coding or technical expertise.

Job Overview – Customer Service Representative

The Customer Service Representative (Non-Voice) position is a vital role in ensuring smooth customer experiences and accurate order processing. You’ll be responsible for handling client queries via email, chat, or ticketing systems, supporting back-office operations for banking clients, and maintaining service standards.

This work-from-home role offers rotational shifts, giving flexibility to those seeking remote opportunities with a global organization.

Key Responsibilities

As part of Cognizant’s Banking Non-Voice Process, your main duties will include:

• Handling customer queries and requests via email, chat, or CRM tools with a focus on accuracy and professionalism.
• Managing order entry and back-office processes to ensure timely and correct transactions.
• Maintaining detailed records of interactions, feedback, and follow-ups for quality audits.
• Ensuring customer satisfaction through prompt resolution of issues.
• Collaborating with team members to optimize workflow and meet service level agreements (SLAs).
• Analyzing customer feedback and identifying process improvement areas.
• Staying updated on product knowledge and client policies to ensure consistent support quality.
• Working in rotational shifts, including night shifts, as required by global client operations.

This role demands good communication, analytical thinking, and the ability to multitask effectively in a remote work setting.

Educational Qualification

• Any Graduate from a recognized university can apply (B.Com, BBA, BA, B.Sc, BCA, etc.).
• Postgraduates can also apply, provided they have relevant interest in customer support roles.
• 2023, 2024, and 2025 pass-outs are eligible.

Preferred Skills & Certifications:

• Certification in Customer Service or English Language Proficiency (such as IELTS, TOEFL, or equivalent) is advantageous.
• Basic understanding of Banking and Finance terminology will be a plus.

Skills Required

To excel in this role, candidates should have:

• Excellent communication skills in English (both written and spoken).
• Strong problem-solving and analytical thinking abilities.
• High attention to detail and accuracy in data entry.
• A customer-first mindset and a calm approach to issue resolution.
• The ability to adapt to rotational shifts and work in remote setups.
• Basic computer literacy and familiarity with MS Office tools.

Note: Prior experience in customer service or back-office operations is preferred but not mandatory. Freshers with the right skills and attitude are encouraged to apply.

Salary Details

Cognizant offers an attractive annual package of ₹3 to ₹4 LPA, depending on experience and interview performance.

Additional Benefits include:

• Internet allowance for remote work.
• Health and life insurance coverage.
• Performance-based incentives.
• Employee assistance programs for wellness and mental health.
• Learning and career advancement opportunities through Cognizant Academy.

Application Process

Interested candidates can apply through the official Cognizant careers portal. Avoid third-party job listings and ensure that all applications go through Cognizant’s verified recruitment channel.

Steps to Apply:

1. Visit the official Cognizant careers website.
2. Search for the “Banking Non-Voice Process – PE Customer Service PR” role.
3. Click on Apply Now and create an account or sign in.
4. Fill in your personal, educational, and experience details carefully.
5. Upload your updated resume and submit the application.
6. Check your email regularly for test or interview updates from Cognizant’s HR team.

Interview Process

Cognizant’s hiring process for the Non-Voice Process role usually includes three rounds:

1. Online Assessment (Aptitude & English Skills Test)

• Tests basic aptitude, grammar, comprehension, and logical reasoning.
• Duration: 30–45 minutes.

2. HR / Communication Round

• Focuses on communication skills, sentence formation, tone, and clarity.
• May include a typing speed test or email writing assessment.

3. Final Managerial / Client Round

• Scenario-based questions on customer service.
• Focus on problem-solving, teamwork, and flexibility with shifts.

Tip: Speak clearly, maintain professional tone, and demonstrate enthusiasm to learn.

Resume Tips for Cognizant Non-Voice Process

Your resume plays a crucial role in getting shortlisted. Follow these tips to stand out:

Keep your resume simple and one-page long.
Mention your communication skills, certifications, and educational background clearly.
Add any internships, part-time work, or volunteering that shows teamwork or communication.
Include relevant keywords such as “customer service,” “email support,” “client handling,” and “CRM tools.”
Avoid spelling or grammatical errors.

Sample Career Objective:

“To begin my professional journey with Cognizant as a Customer Service Representative where I can apply my communication, problem-solving, and customer-centric approach to enhance client satisfaction and business performance.”

Work Culture & Benefits

At Cognizant, employees enjoy a collaborative, diverse, and inclusive environment. The company fosters teamwork, innovation, and a strong sense of community.

Employee Perks include:

• Work-from-home flexibility.
• Paid leaves and holidays.
• Access to learning portals and certifications.
• Global exposure to clients and projects.
• Mentorship and career growth opportunities.

Cognizant encourages continuous learning, ensuring every employee has the chance to grow within the organization.

Why Join Cognizant?

Joining Cognizant offers you a chance to start your career with a global leader while enjoying remote flexibility and structured learning. It’s an excellent opportunity for freshers who want to build a foundation in customer service, communication, and process management without prior experience.

You’ll gain valuable exposure to banking clients, understand operational workflows, and develop soft skills essential for professional success.

Apply Link: Click Here

Important Note

The above information is for informational purposes only. The company’s official website should be referred to for the most updated job descriptions, eligibility, and recruitment details.