Capgemini Off Campus Drive 2025 | Contact Support Group (CSG) | Freshers | Apply Now
Company: Capgemini
Role: Contact Support Group (CSG) – IT Enablers
Experience: Freshers (2025 Batch)
Education: Any 3-Year Degree or Diploma
Salary: ₹3.25 LPA (₹3 LPA Fixed + ₹25,000 One-time Incentive)
Job Location: Noida, India
About Capgemini
Capgemini is one of the world’s leading technology consulting and digital transformation companies. With a global presence in over 50 countries and more than 360,000 employees, Capgemini offers IT, business, and engineering services to some of the biggest brands worldwide.
The company is well-known for its Capgemini Exceller program, which focuses on nurturing young talent and creating skilled professionals who can contribute to business success through innovation and digital intelligence.
For 2025 graduates, Capgemini is offering an exciting opportunity to join its Contact Support Group (CSG) — the frontline team of Cloud & Infrastructure Services (CIS) division that ensures seamless IT operations for clients worldwide.
About the Role – Contact Support Group (CSG)
The CSG (Contact Support Group) acts as the first line of defense in managing IT infrastructure incidents and service requests through multiple channels like voice, email, chat, self-service portals, and AI-powered bots.
In this role, you’ll handle technical troubleshooting, incident resolution, and customer support for global clients, ensuring that every user receives fast and reliable IT service.
You will also gain exposure to advanced tools, AI-driven support systems (like CHIP), and ticket management platforms, making it a perfect start for freshers who want to build a career in IT support and service delivery.
Key Responsibilities
As a CSG Associate at Capgemini, your main duties will include:
- Delivering exceptional customer service via voice, chat, and email.
- Managing IT service tickets — categorizing, tracking, and resolving issues within SLA timelines.
- Providing technical troubleshooting for issues like internet connectivity, password resets, session errors, and system access problems.
- Using business intelligence tools to analyze recurring problems and propose preventive measures.
- Managing Knowledge Base systems to improve support efficiency.
- Working closely with AI-based tools like CHIP, Capgemini’s intelligent support bot.
- Ensuring first contact resolution (FCR) by resolving issues during the first interaction whenever possible.
- Collaborating with internal teams to escalate complex issues and ensure timely resolution.
- Handling customers courteously and maintaining professionalism throughout interactions.
- Working across global clients in industries like Telecommunications, Finance, Healthcare, and Technology.
Eligibility Criteria
- Must have completed any 3-year degree or diploma (any stream).
- Year of Passing: 2025 only.
- Minimum academic performance as per Capgemini’s hiring standards.
- Must possess an active DigiLocker account and an Aadhaar-linked mobile number while applying.
- Open to female candidates as part of Capgemini’s Diversity & Inclusion initiative.
- Willingness to work in rotational 24×7 shifts.
- Open to relocation anywhere in India, based on business needs.
Salary Details
- Total CTC: ₹3.25 LPA
- Fixed Pay: ₹3,00,000 per annum
- One-Time Joining Bonus: ₹25,000
- Additional benefits such as health insurance, provident fund, paid leave, and employee assistance programs are provided as per company policy.
This package also includes structured career growth opportunities and internal training programs to help you advance into higher technical or managerial roles.
Work Location
The primary work location for this role is Noida, Uttar Pradesh. However, candidates must be flexible to relocate based on project requirements.
Selection & Interview Process
Capgemini’s Off-Campus Drive 2025 for CSG hiring will be conducted virtually through the Superset platform.
Selection Process includes:
1. Online Assessment (Aptitude + Communication Test)
- Logical Reasoning, Quantitative Ability, and Verbal English.
- Assess communication, grammar, and comprehension skills.
- Duration: 60–90 minutes.
2. Technical / Customer Support Interview
- Questions on IT fundamentals, networking basics, ticketing systems, and customer support scenarios.
- Example topics: IP configuration, troubleshooting, and Windows commands.
3. HR Interview
- General discussion about your background, flexibility with shifts, and relocation preferences.
- Assessment of your communication skills and cultural fit for Capgemini.
Important:
- Only shortlisted candidates will be invited for online assessments.
- Ensure stable internet and working webcam during virtual interviews.
Application Process
To apply for this opportunity, follow the steps below:
- Visit the official Superset portal
- Log in or create a new account using your email ID.
- Complete your academic, personal, and professional details carefully.
- Search for “Capgemini Off Campus Hiring – Contact Support Group (CSG)”.
- Click on Apply Now and upload your updated resume.
- Confirm your DigiLocker and Aadhaar-linked mobile number before submission.
- Keep checking your registered email for updates on the assessment schedule.
Deadline: 10th December 2025, 11:59 PM
Skills Required
- Excellent English communication skills (spoken and written).
- Strong interpersonal skills and a positive attitude.
- Ability to multitask and perform well under pressure.
- Good analytical and problem-solving skills.
- Basic understanding of computer systems, networks, and troubleshooting.
- Flexibility to work in night shifts and global time zones.
Benefits of Working at Capgemini
Capgemini offers numerous employee benefits and career advantages:
- Competitive salary with a joining bonus.
- Health insurance and wellness programs.
- Paid leaves and work-life balance policies.
- Access to Capgemini Learning Platforms for technical and soft skills.
- Opportunities to transition into global projects and advanced IT roles.
- Inclusive culture that values diversity, innovation, and teamwork.
You will also have access to Capgemini’s Exceller Learning Program, which helps freshers enhance their technical, analytical, and communication skills through structured training modules.
Apply Link: Click Here
Resume Tips for Capgemini CSG Role
To make your application stand out, consider these resume guidelines:
- Keep your resume clear, concise, and error-free.
- Highlight your communication, customer service, and IT support skills.
- Mention any certifications in IT support, networking, or communication.
- Include internships or academic projects related to technical or service role
Important Note
The above post is for informational purposes only. Candidates must apply only through the official Superset page to avoid fraudulent job postings or unofficial recruiters.
