Capgemini Hiring Freshers 2025 | Capgemini Hiring | Contact Support Group (CSG) Role

Capgemini, a global leader in consulting, technology, and digital transformation, is inviting applications from fresh graduates for its Contact Support Group (CSG) role based in Coimbatore, India. This opportunity is open to students from 2024 and 2025 batches with a diploma or a 3-year graduation background.

If you are a fresh graduate looking for a dynamic career start in IT services with a global company, this could be your gateway into the professional world.

About Capgemini

Capgemini is one of the top IT services and consulting companies in the world, with a strong presence in over 50 countries and more than 350,000 employees. The organization is known for fostering innovation and empowering talent through inclusive and collaborative work environments. Their India division, Capgemini Exceller, is focused on building the next generation of technology professionals through structured training, exposure to real-world projects, and global client engagement.

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Position Overview: Contact Support Group (CSG)

• Role: Contact Support Group (Customer Support)
• Job Type: Full-Time (Entry-Level)
• Job Location: Coimbatore, India
• Batch Eligible: 2024 & 2025
• Experience Required: Freshers (0–1 Year)
• Salary Package:
  • CTC: ₹3.25 LPA (₹3.00 LPA base + ₹25,000 one-time incentive)

Educational Qualifications

Candidates from the following academic backgrounds are eligible:

• Any 3-year undergraduate degree or diploma in streams such as:
  • B.Sc (Any discipline)
  • BCA
  • BBA / BBM
  • B.Com
  • B.A
  • Diploma (All specializations)

Note: Candidates must not have any active backlogs at the time of application and must be willing to relocate if required.

Job Responsibilities

As a part of the Contact Support Group, you will be the first point of contact for clients seeking IT support. This is a voice and multi-channel role, requiring excellent communication, problem-solving, and time management skills.

Key duties include:

• Handling IT-related queries and providing technical troubleshooting via phone, email, chat, and self-service platforms.
• Incident management: Categorizing, tracking, and resolving customer tickets effectively.
• Using internal tools like CHIP (AI Bot) and Knowledge Management Systems for efficient resolution.
• Working in collaboration with global teams to ensure first contact resolution (FCR).
• Ensuring a high level of customer satisfaction through timely updates and empathetic communication.
• Supporting various industries like telecommunications, financial services, and healthcare with IT solutions.

Also Apply: Infosys Hiring Freshers 2025 | Role: Process Executive

Skills Required

Ideal candidates should have:

• Excellent verbal and written communication in English.
• Good analytical and interpersonal skills.
• Basic understanding of computers and IT troubleshooting.
• Willingness to work in a 24×7 rotational shift environment.
• A customer-centric attitude with problem-solving ability.
• Adaptability to new tools and fast-paced environments.

Application Process

The application process for the Capgemini CSG role is straightforward but requires attention to detail:

1. Create/Update DigiLocker Account: Candidates must have a DigiLocker account linked to their Aadhaar number.
2. Online Registration: Visit the Capgemini careers portal or designated campus recruitment links to apply.
3. Submit Academic and Personal Details: Ensure all information is accurate, especially graduation year and contact info.
4. Selection Invitation: Only shortlisted candidates will receive emails regarding the next stages.

Application Deadline: 15 May 2025 at 12:00 AM
Late applications will not be considered.

Interview & Selection Process

The entire recruitment process is conducted virtually and includes:

1. Online Assessment:
   • Cognitive abilities
   • Logical reasoning and communication skills
2. Technical & Behavioral Interview (Virtual)
   • Situational questions
   • IT basics and role-specific scenarios
3. HR Interview:
   • Discussion on work shifts, location preferences, salary, and company expectations.

Important Note:
Candidates must arrange their own infrastructure (PC/laptop with webcam, stable internet) to appear for virtual assessments and interviews.

Benefits and Career Growth

Capgemini offers several employee-friendly policies and growth opportunities, especially for freshers:

• Comprehensive Training: Hands-on training in ITSM tools, ticketing systems, and communication protocols.
• Structured Career Path: Opportunities for internal movement and skill upgradation.
• Employee Wellbeing: Inclusive work culture supporting gender diversity (female applicants especially encouraged).
• Incentives and Bonuses: One-time joining incentive of ₹25,000.
• Work-Life Balance: Policies supporting 5-day work weeks and shift rotations for health and efficiency.

Work Environment and Culture

The Coimbatore facility is known for its vibrant and inclusive culture, offering:

• Safe and accessible workspaces
• Engagement activities and clubs
• Opportunities to collaborate with global teams

Employees benefit from a culture of continuous learning, mentorship, and equal opportunities.

Apply Now: click here

Important Note

Disclaimer: The above opportunity is shared for informational purposes only. Capgemini does not charge any fees during its hiring process. Applying does not guarantee selection. Final offers will be based on candidate performance and company requirements at the time.

Please be cautious of third-party emails or offers claiming to represent Capgemini without official verification.

Conclusion

This is an excellent opportunity for freshers from the 2024 and 2025 batches to begin their IT careers with one of the world’s most respected tech firms. With a structured onboarding process, inclusive work culture, and significant learning exposure, the Contact Support Group role at Capgemini sets the stage for long-term professional growth.