Capgemini Exceller Hiring 2025 Graduates for Contact Support Group

Capgemini Exceller has announced a new opportunity for 2025 graduates under the Contact Support Group CSG IT Enablers division. This full time position is a great option for fresh graduates who want to start their careers in IT support, customer service, and technical troubleshooting. The role is based in Noida and focuses on providing first line support for Capgemini’s Cloud and Infrastructure Services.

Capgemini is known for its structured training programs, supportive environment, and global client exposure. This makes the CSG role suitable for candidates who want to learn, grow, and gain hands on experience in enterprise IT operations.

Role Overview CSG Contact Support Group

CSG is the first line of defense for IT infrastructure incidents across Capgemini’s Cloud and Infra Services. The team works across communication channels such as voice, email, chat, self service portals, and digital bots. The main objective is to deliver quick, accurate, and customer centric technical support.

Key Job Responsibilities
• Handle customer queries over voice calls and other digital channels
• Provide technical troubleshooting for issues related to passwords, session resets, internet problems, and basic IT errors
• Prioritize and categorize tickets correctly based on urgency and type
• Update customers about ticket status including open, on hold, resolved, or closed
• Use business intelligence tools to understand support patterns and improve service quality
• Support customers across industries such as telecom, financial services, healthcare, and technology
• Maintain knowledge base resources to help customers and reduce repeat queries
• Work with AI BOTs to improve customer experience
• Ensure first contact resolution whenever possible
• Manage communication professionally from greeting to resolution

This role requires candidates to work in rotational shifts, including night shifts, and support clients across different time zones.

Salary Structure

The total compensation package for this position is competitive for fresh graduates.

Salary Breakdown
• Cost to Company per year: INR 300000
• Additional one time incentive: INR 25000
• Total package: 3.25 LPA approximately

This structure offers candidates a stable starting salary with room for growth based on performance and internal promotions.

Educational Requirements

Candidates must meet the following eligibility criteria to apply for this role.

Qualification Requirements
• Any three year diploma or graduation completed in 2025
• Courses may include BA, BSc, BCom, BCA, Diploma in any stream, and similar programs
• Good communication skills and basic computer knowledge required

Capgemini encourages applications from female candidates as part of its diversity and inclusion efforts.

Mandatory Requirements

Candidates must have
• An active DigiLocker account
• An active mobile number linked to their Aadhaar

This ensures smooth verification during the hiring process.

Application Process

All applications must be submitted only through the official Superset page provided by Capgemini.

Steps to Apply
• Visit the official Superset portal for Capgemini Exceller
• Register using your active email and mobile number
• Log in and search for the CSG IT Enablers role for 2025 graduates
• Upload your updated resume
• Ensure your DigiLocker account is active for document verification
• Submit the application before the deadline
• Keep checking your email for assessment updates

Application Deadline
• Last date to apply: 10 January 2026
• Application window closes at 11:59 PM

It is recommended to apply early to avoid technical issues.

Interview and Selection Process

Capgemini follows a structured hiring process for fresh graduates. Only shortlisted candidates will receive invitations for assessments.

Selection Steps
• Resume screening and profile evaluation
• Online assessment conducted virtually
• Tests may include
• communication skills
• basic technical knowledge
• logical reasoning
• customer handling scenarios
• Virtual interview rounds
• Verification of documents through DigiLocker

Candidates must arrange their own laptop, network connection, and quiet environment for assessments.

Skills Required for the Role

Capgemini is looking for candidates with strong communication and customer handling skills.

Required Skills
• Excellent English speaking and writing ability
• Good interpersonal skills
• Ability to work under pressure
• Basic computer knowledge
• Willingness to work in 24×7 shift environment
• Flexibility to relocate
• Ability to show empathy and solve customer concerns politely

These qualities help candidates handle real world customer interactions efficiently.

Benefits of Working at Capgemini

Fresh graduates gain multiple advantages when starting their careers through the Exceller hiring program.

Key Benefits
• Global work exposure
• Training under experienced IT professionals
• Opportunity to learn ticketing tools and IT support processes
• Rotational shift experience that prepares candidates for global operations
• Scope for internal career growth
• Stable work environment
• Performance based growth and learning programs

Capgemini is also known for offering a supportive and inclusive work culture.

Resume Tips to Improve Selection Chances

A polished resume increases your chances of getting shortlisted.

Resume Tips
• Add a clear objective that matches the IT support role
• Mention your education clearly with year of passing
• Highlight communication skills and computer knowledge
• Include internships, part time jobs, or college responsibilities
• Add certifications in IT, communication, or customer service
• Keep the resume simple, error free, and well formatted

A good resume helps recruiters quickly understand your capability.

Apply Link: Click Here

Important Note

This post is only for informational purposes. Candidates should verify details and apply only through the official Superset page provided by Capgemini.