Capgemini Exceller Hiring 2025 | Contact Support Group (CSG) | Freshers | Apply Now

Capgemini, a global leader in consulting, technology services, and digital transformation, has announced its Exceller Hiring Drive for 2025 graduates for the Contact Support Group (CSG) role. This is an excellent opportunity for fresh graduates or diploma holders who are eager to start their careers in IT support, service delivery, and client engagement with one of the world’s top technology companies.

About Capgemini

Capgemini is one of the world’s foremost technology and consulting firms, operating in over 50 countries with a workforce of more than 350,000 employees. Known for its inclusive culture, innovation-driven mindset, and commitment to sustainability, Capgemini helps clients transform their businesses through digital solutions, AI, and cloud computing.

For students and early-career professionals, Capgemini’s Exceller Program offers structured career growth, hands-on experience, and access to the latest technology domains. The company focuses on developing well-rounded professionals through learning, mentorship, and exposure to global clients.

Job Overview: Contact Support Group (CSG)

Company: Capgemini Technology Services India Ltd.
Role: Contact Support Group (CSG) / IT Enablers Support
Experience Required: Freshers
Batch: 2025
Qualification: Any 3-year Graduate or Diploma Holder
Job Location: Noida, India
Salary: ₹3.25 LPA (₹3 LPA fixed + ₹25,000 one-time incentive)
Application Deadline: 15 October 2025 (11:59 PM)

About the Role

The Contact Support Group (CSG) team at Capgemini forms the first line of defense for the company’s global IT infrastructure. This team provides technical support and problem resolution across multiple contact channels — including voice, email, chat, and automated bots.

As a CSG Executive, you will be responsible for managing customer queries, troubleshooting technical issues, and ensuring smooth IT service delivery. This role combines customer interaction, analytical thinking, and process management to enhance the user experience and maintain high operational standards.

Key Responsibilities

• Handle customer queries over phone, email, or chat in a professional and courteous manner.
• Troubleshoot basic technical issues such as password resets, connectivity problems, and account access.
• Manage IT service requests and incident tickets effectively using Capgemini’s ticketing tools.
• Monitor, categorize, and escalate tickets based on priority and severity.
• Collaborate with technical teams to ensure timely resolution of customer issues.
• Use data analytics and business intelligence tools to enhance problem-solving efficiency.
• Maintain detailed documentation of issues and solutions for future reference.
• Meet performance goals in terms of first contact resolution, customer satisfaction, and productivity.
• Contribute to Capgemini’s knowledge management system by updating troubleshooting guides and process notes.
• Work in rotational shifts, including night shifts, to support global clients.

This role is essential in ensuring Capgemini’s reputation for reliable and efficient IT support remains uncompromised.

Educational Qualification

To be eligible for this hiring drive, candidates must meet the following criteria:

• Must have completed a 3-year Diploma or Bachelor’s degree (in any stream) in 2025.
• Candidates should have no active backlogs at the time of selection.
• Must have a valid DigiLocker account and an active Aadhaar-linked mobile number during registration.
• Open to working in 24×7 shifts and relocating to Noida or other Capgemini locations as per business needs.

Salary and Benefits

Selected candidates will receive a competitive compensation package:

• Annual CTC: ₹3.25 LPA
  • ₹3,00,000 fixed pay per annum
  • ₹25,000 one-time joining incentive

Additional Benefits Include:

• Health and wellness coverage for employees and dependents.
• Paid time off, holidays, and flexible work arrangements.
• Access to Capgemini’s Learning & Development platform with certifications in cloud, IT service management, and emerging technologies.
• Exposure to international clients and global work culture.
• Career growth pathways within Capgemini’s IT Infrastructure and Cloud Services division.

Application Process

Candidates can apply for this position exclusively through Capgemini’s official Superset platform. Follow these steps:

1. Visit the official Capgemini Exceller Superset portal.
2. Register using your valid email ID and mobile number.
3. Complete your academic and personal details accurately.
4. Upload your updated resume in PDF format.
5. Ensure your DigiLocker account is linked to your Aadhaar for verification.
6. Submit your application before 15th October 2025 (11:59 PM).

Only shortlisted candidates will receive an email invitation for the next stages of the process.

Interview Process

The selection process for Capgemini’s Exceller CSG hiring is conducted entirely in virtual mode and includes multiple assessment stages:

1. Online Aptitude & Communication Test:
   • Tests your logical reasoning, verbal ability, and comprehension skills.
2. Technical Assessment:
   • Evaluates your basic computer knowledge, ticket management understanding, and troubleshooting approach.
3. HR Interview:
   • Focuses on communication skills, flexibility to work in shifts, customer handling ability, and motivation for joining Capgemini.

Successful candidates will receive an offer letter via email with further details about onboarding and joining.

Benefits of Joining Capgemini

Working at Capgemini offers a rewarding start to your IT career. Here’s what makes it special:

• Global Exposure: Collaborate with clients from Europe, North America, and Asia.
• Skill Enhancement: Access to internal training programs and industry-recognized certifications.
• Diverse Work Culture: Inclusive environment that encourages innovation and equal opportunities.
• Work-Life Balance: Flexible shifts, employee well-being initiatives, and hybrid work support.
• Career Growth: Opportunity to transition into advanced roles like IT Analyst, Service Delivery Lead, or Project Coordinator.

Resume Tips for Applicants

To maximize your chances of being shortlisted, ensure your resume stands out:

• Keep your resume concise (one page preferred).
• Highlight relevant skills such as customer support, IT service management, or communication skills.
• Add any certifications (like ITIL Foundation, MS Excel, or communication workshops).
• Use a clean, professional resume format.
• Proofread thoroughly to eliminate grammatical or formatting errors.

Important Note

The above job details are for informational purposes only to help aspiring candidates understand the position, eligibility, and hiring process.

Capgemini does not charge any fee at any stage of the recruitment process. Candidates should apply only through the official Superset platform. Any requests for payment or third-party involvement should be reported immediately to Capgemini’s HR department.

Application Link: Click Here

Conclusion

Capgemini’s Exceller Hiring Drive for the Contact Support Group (CSG) is a fantastic opportunity for 2025 graduates who wish to begin their careers in IT support and customer engagement. With a competitive salary, strong learning opportunities, and global exposure, this role serves as an ideal launchpad for a long-term career in the technology industry.