Capgemini Exceller Hiring 2025 | Contact Support Group (CSG)
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Global IT leader Capgemini has officially extended its Exceller Hiring Drive 2025 for the Contact Support Group (CSG) role, inviting fresh graduates from any 3-year degree or diploma background to apply. With a competitive package of ₹3.25 LPA, this is an excellent opportunity for freshers who aspire to begin their professional journey with one of the world’s leading consulting, technology, and outsourcing companies.
Applications are now open through the Superset platform, and the deadline has been extended to 31st October 2025 (11:59 PM) — giving students additional time to apply and participate in this off-campus recruitment.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation, with over 360,000 employees across 50+ countries. Known for its expertise in cloud computing, AI, cybersecurity, and customer experience, the company partners with clients to shape the future of business and technology.
The Exceller Hiring Program is one of Capgemini’s flagship talent initiatives designed to onboard fresh graduates and develop them into skilled professionals who can contribute to the company’s global technology operations.
Job Role Overview – Contact Support Group (CSG)
- Role: CSG IT Enablers – Contact Support Group
- Qualification: Any 3-year Graduate/Diploma (Class of 2025)
- Experience: Freshers
- Location: Noida (Primary)
- CTC: ₹3.25 LPA (₹3 LPA fixed + ₹25,000 one-time incentive)
- Application Deadline: 31st October 2025, 11:59 PM
- Application Mode: Apply through Superset platform
The Contact Support Group (CSG) acts as the first line of IT defense for Capgemini’s Cloud and Infrastructure Services (CIS). The team is responsible for managing IT infrastructure incidents, service requests, and troubleshooting issues using both traditional and digital support channels such as email, voice, chat, self-service portals (SSP), and AI bots.
The role demands professionalism, customer empathy, and strong problem-solving ability, making it ideal for graduates who enjoy helping customers and working in dynamic, technology-driven environments.
Key Responsibilities
As a member of Capgemini’s Contact Support Group, you’ll be responsible for handling day-to-day IT support and customer interactions.
Your main duties will include:
- Providing technical support and troubleshooting assistance via phone, chat, or email.
- Managing and prioritizing IT tickets — classifying issues and ensuring timely resolution.
- Using business intelligence and analytics to enhance customer experience and service delivery.
- Handling internet connectivity, password resets, and account access-related issues.
- Utilizing Capgemini’s AI bot “CHIP” to improve resolution efficiency.
- Ensuring high-quality service delivery with empathy and professionalism.
- Collaborating with cross-functional teams for escalations and complex issues.
- Managing and updating the internal Knowledge Management System (KMS) for quick issue resolution.
This role is crucial for maintaining Capgemini’s global IT service standards while delivering exceptional customer experiences.
Educational Qualifications
Candidates must meet the following eligibility requirements to apply for this role:
- Education: Any 3-year full-time degree or diploma (BA, BSc, BCom, BCA, BBA, etc.)
- Graduation Year: 2025 batch only
- Academic Performance: Consistent academic record throughout education
- Other Requirements:
- Must have an active DigiLocker account and an Aadhaar-linked mobile number
- Willingness to work in rotational shifts (24×7)
- Flexibility to relocate across India as per business needs
Capgemini strongly encourages female candidates to apply as part of its ongoing diversity and inclusion initiative.
Expected Salary
The compensation package for the Contact Support Group position is both competitive and structured for freshers:
- Total CTC: ₹3.25 LPA
- Fixed Pay: ₹3.00 LPA
- Joining Bonus: ₹25,000 (one-time incentive)
Capgemini also provides additional benefits such as performance incentives, health insurance, and access to employee learning programs.
Application Process
All applications must be submitted through the Superset platform, Capgemini’s official recruitment partner.
Steps to Apply:
- Visit the superset platform.
- Create or log in to your Superset account.
- Search for “Capgemini Exceller Hiring – Contact Support Group (CSG)”.
- Read the eligibility criteria and job details carefully.
- Fill in your academic, personal, and contact details accurately.
- Upload an updated resume and submit the application before the deadline.
Note: Only shortlisted candidates will receive an email from Capgemini (via Superset) for the assessment and interview rounds.
Interview Process
The Capgemini Exceller hiring process is conducted virtually and consists of three key rounds:
- Online Assessment:
- Basic aptitude and logical reasoning
- English communication and grammar test
- Technical fundamentals related to general IT awareness
- Technical Interview:
- Questions on customer service scenarios, ticket management tools, and basic troubleshooting.
- Understanding of IT infrastructure, network basics, and helpdesk processes.
- HR Interview:
- Evaluation of communication skills, teamwork, and willingness to work in shifts.
- Discussion on career goals, strengths, and adaptability.
Candidates performing well in all rounds will receive an offer letter via email from Capgemini’s official communication channels.
Key Benefits
Joining Capgemini offers numerous professional and personal growth opportunities, including:
- Competitive pay and performance bonuses
- Access to Capgemini Learning & Development Academy for upskilling
- Health insurance and employee assistance programs
- Opportunities for global exposure in the IT infrastructure domain
- Inclusive and collaborative workplace culture
- Paid leaves, relocation assistance, and career progression within the company
Capgemini’s learning-driven work culture ensures that freshers develop both technical and soft skills, setting them up for long-term career success.
Resume & Preparation Tips
To maximize your chances of selection, keep these points in mind:
- Highlight communication and problem-solving skills in your resume.
- Mention any relevant coursework, internships, or certifications in IT or customer service.
- Keep your resume concise (1 page) with clear formatting.
- Prepare for basic IT troubleshooting and networking fundamentals before the interview.
- Showcase enthusiasm for learning and flexibility to work in a global environment.
- Practice mock interviews to improve your confidence and English fluency.
A well-prepared resume that demonstrates both your technical and interpersonal abilities will set you apart from other applicants.
Important Note
This job posting is for informational purposes only. Candidates should apply only through the official Superset platform to ensure the authenticity of the process. Capgemini does not charge any fee for job applications or interviews. Always verify communications and never share personal or financial information with unverified sources.
Application Link: Click Here
Final Thoughts
Capgemini’s Exceller Hiring 2025 – Contact Support Group (CSG) is a fantastic opportunity for fresh graduates looking to begin their careers in IT support and infrastructure management. With a structured salary of ₹3.25 LPA, global exposure, and a commitment to diversity, this program opens doors to one of the most reputable IT ecosystems in the world.
