CACTUS Hiring 2025 | Associate Customer Service Manager Role | Freshers
If you’re a recent graduate looking to kickstart your career with a global, remote-first company that values flexibility, learning, and customer excellence, CACTUS might just be your next big opportunity. CACTUS, an award-winning global scientific communications company, is currently hiring freshers (0–2 years of experience) for the role of Associate Customer Service Manager.
With its remote-first work culture and a reputation for serving top academic and research professionals worldwide through its Editage brand, CACTUS offers a dynamic and purpose-driven work environment where your communication and problem-solving skills can truly shine.
Job Overview
- Role: Associate Customer Service Manager
- Company: CACTUS (Editage division)
- Industry: Customer Service & Operations
- Job Type: Full-time
- Location: Remote (India)
- Experience Required: 0–2 Years
- Education Required: Any Graduate (from a recognized institution)
- Expected Salary: ₹4–5 LPA
- Shift Timing: Between 5:00 AM and 8:00 PM (Day shift only)
Educational Qualifications
CACTUS is open to hiring candidates from any academic background. Whether you’re from engineering, arts, commerce, or science—what matters most is your communication ability, customer-first mindset, and willingness to learn and grow. A graduate degree from a recognized institution is a basic requirement.
Role Responsibilities
As an Associate Customer Service Manager, you will be on the frontlines of communication with Editage’s global customer base. Your work will directly impact the customer’s journey, satisfaction, and loyalty. Key responsibilities include:
- Responding promptly and professionally to customer inquiries via email and CRM systems.
- Understanding customer needs thoroughly and recommending the most suitable services, pricing, and timelines.
- Managing support tickets to ensure timely and accurate resolutions in accordance with defined service-level agreements (SLAs).
- Taking ownership of the customer journey, ensuring they have a seamless experience from inquiry to service delivery.
- Handling complaints and account queries efficiently to build long-term trust.
- Collaborating across internal teams, escalating complex issues when necessary.
- Continuously gathering feedback and acting as the customer’s voice in internal strategy discussions.
Salary & Compensation
The expected salary range for this role is ₹4 to ₹5 LPA. This compensation is competitive for freshers and includes:
- Monthly Salary: Regular disbursement based on work performance and shift attendance.
- Incentives (if applicable): May include customer satisfaction bonuses or performance-based increments.
- Other Benefits: While exact details may vary, CACTUS is known to offer flexible benefits, access to online learning platforms, wellness initiatives, and remote work infrastructure support.
Application Process
The application process at CACTUS is streamlined yet thorough, ensuring the right fit for a role that requires both empathy and efficiency. Here’s what to expect:
- Online Application
Submit your application through the CACTUS Careers Portal or other verified job platforms. Ensure your resume is updated and tailored to a customer-facing role. - Initial Screening
A recruiter will review your profile and may reach out for a short introductory discussion. - Technical/Customer Service Assessment
You may be required to complete a short written assessment or scenario-based test to evaluate your communication and problem-solving abilities. - Interviews (2–3 rounds)
These may include:- A discussion with the team manager
- A behavioral round
- Final HR interaction
Most rounds are conducted virtually, and timely communication from CACTUS ensures a smooth interview experience.
Skills & Qualities Required
To succeed in this role, you should possess the following:
- Excellent communication skills in English (both written and spoken). Knowledge of additional languages is a plus.
- Customer-centric mindset: A desire to help others and provide real-time solutions.
- Teamwork: Willingness to work in a team and across functions.
- Empathy and patience: Especially important when managing sensitive customer queries.
- Time management and punctuality: Essential to manage multiple inquiries during shift hours.
- Digital literacy: Basic familiarity with CRM tools, email platforms, and Microsoft Teams.
Work Culture & Remote Expectations
CACTUS promotes an “Accelerate from Anywhere” philosophy. While the job is fully remote, employees are expected to:
- Take full ownership of tasks and outcomes.
- Stay aligned with teams using asynchronous communication tools.
- Be flexible and mature enough to manage work independently.
- Collaborate across time zones and functions.
Occasional travel to CACTUS’s Mumbai headquarters may be required for important team meetings or business events.
Perks & Benefits
Working at CACTUS isn’t just about salary. Here are some of the key benefits you can expect:
- Flexible work hours within defined shift windows.
- Remote-first policy, giving you the freedom to work from anywhere.
- A culture of learning with access to online courses, webinars, and development programs.
- Supportive leadership and a global team that values collaboration.
- Inclusion in a company that celebrates diversity, creativity, and innovation.
Apply Now: Click Here
Important Note
This job update is for informational purposes only. Always verify the details through CACTUS’s official careers website or trusted hiring platforms. Be wary of third-party services or fraudulent calls requesting payment or personal documents for job placement—CACTUS does not charge candidates any fee at any stage of recruitment.
Final Thoughts
If you’re a recent graduate passionate about delivering top-tier customer service, thrive in fast-paced remote environments, and want to join a global team making a difference in academic publishing—then this opportunity at CACTUS is ideal for you.