Latest Genpact Hiring for Management Trainee Role

Genpact has opened applications for the Management Trainee role. This opportunity is ideal for graduates who want to build a strong career in operations, customer interaction, and HR helpdesk services within a global organization. Genpact is known for driving large-scale transformation using AI, digital innovation, and deep process expertise. This role offers exposure to real-world business challenges, people management, and continuous learning in a fast-growing environment.

About Genpact

Genpact is a global advanced technology services and solutions company listed on the NYSE. The company partners with leading enterprises to deliver long-term value through data, AI, automation, and operational excellence. With a strong focus on innovation and future-ready solutions, Genpact supports industries across banking, finance, healthcare, insurance, and more. Employees at Genpact work in a collaborative, inclusive, and growth-oriented culture.

Job Overview – Management Trainee

The Management Trainee role is part of Genpact’s Customer Interaction and People Assist HR Helpdesk function. This position focuses on employee support services, case management, process improvement, and team collaboration. Selected candidates will gain exposure to HR operations, shared services, and leadership responsibilities depending on experience and performance.

Key Job Details

• Company Name: Genpact
• Job Role: Management Trainee
• Employment Type: Full-time
• Job Location: Gurugram, India
• Education Level: Bachelor’s Degree or equivalent
• Job Category: Operations
• Work Schedule: Full-time

Roles and Responsibilities

As a Management Trainee at Genpact, candidates will be involved in managing employee interactions and HR helpdesk operations. Key responsibilities include:

• Supporting resolution of employee queries through phone, email, and chat
• Ensuring end-to-end ownership of HR cases from initiation to closure
• Maintaining service level agreements such as response time and resolution quality
• Coordinating with internal teams to resolve complex employee issues
• Assisting in case documentation, reporting, and data analysis
• Supporting process improvement initiatives and standard operating procedures
• Contributing to knowledge base updates and training materials
• Assisting with onboarding and continuous learning activities

Over time, high performers may also support team supervision, reporting, and stakeholder communication.

Educational Qualifications

To apply for the Management Trainee role, candidates must meet the following criteria:

• Bachelor’s degree or equivalent qualification from a recognized institution
• Education background can be from any stream
• Strong academic foundation with good communication and analytical skills

Candidates with prior exposure to HR operations, shared services, or customer support roles may have an added advantage.

Experience Requirements

• Freshers and early-career professionals can apply
• Relevant experience in HR helpdesk, customer support, or shared services is beneficial but not mandatory
• Willingness to work in a fast-paced, process-driven environment

Salary Details

• Expected salary range: Rs 3.5 LPA to Rs 6 LPA

The final compensation package depends on experience, interview performance, role alignment, and internal policies. Exact salary details will be shared during the offer stage.

Skills Required

Genpact looks for candidates with the following skills:

• Strong verbal and written communication skills
• Good problem-solving and analytical thinking
• Ability to manage multiple tasks and priorities
• Basic understanding of HR processes across employee lifecycle
• Proficiency in MS Office tools
• Customer-focused mindset and empathy
• Ability to work in rotational shifts if required

Benefits of Working at Genpact

Joining Genpact as a Management Trainee offers several professional and personal benefits:

• Exposure to global clients and enterprise-level processes
• Structured training and mentorship programs
• Opportunities to work with AI-driven and digital transformation initiatives
• Clear career growth paths and internal mobility
• Inclusive and values-driven work culture
• Performance-based recognition and rewards
• Continuous learning through internal platforms and certifications

Application Process

Candidates should apply only through the official Genpact careers website.

Steps to apply:

• Visit the official Genpact careers page
• Search for the job using the job title or job code BFS047564
• Select the Gurugram location
• Register or log in to your Genpact candidate account
• Fill in accurate personal, educational, and professional details
• Upload an updated resume
• Submit the application

Always ensure you apply through the official page to avoid fraud.

Interview and Selection Process

The Genpact hiring process generally includes the following stages:

• Resume shortlisting based on eligibility and skills
• Online assessment or screening round if applicable
• Interview rounds including technical, process, or behavioral discussions
• Managerial or final HR interview
• Background verification and offer rollout

Candidates are evaluated on communication skills, problem-solving ability, learning attitude, and cultural fit.

Resume Tips for Management Trainee Role

To improve your chances of selection, consider the following resume tips:

• Highlight communication, coordination, and problem-solving skills
• Mention internships, projects, or part-time roles related to operations or HR
• Add measurable achievements wherever possible
• Keep your resume clear, concise, and free from errors
• Customize your resume to match the job role and responsibilities

Apply Link: Click Here

Important Note

The above post is for informational purposes only. Job roles, responsibilities, salary details, eligibility criteria, and the selection process may change as per Genpact’s business requirements. Candidates are advised to apply only through the official Genpact careers page. Genpact does not charge any fees for job applications or recruitment.