Capgemini Off-Campus Hiring 2025 – Contact Support Group (CSG) | Apply Now
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Capgemini, one of the world’s leading consulting, technology, and outsourcing companies, has announced its Exceller Off Campus Drive 2025 for fresh graduates. The company is looking for passionate individuals to join its Contact Support Group (CSG) team under the Cloud & Infrastructure Services (CIS) division. This is a golden opportunity for 2025 graduates with a 3-year degree or diploma who are seeking a stable, growth-oriented career in the IT and customer service domain.
Job Overview
- Role: Contact Support Group (CSG) IT Enablers
- Experience: Freshers (0 years)
- Education: Any 3-year graduate or diploma (2025 batch)
- Location: Noida (Flexible to relocate)
- Salary: ₹3.25 LPA (₹3 LPA fixed + ₹25,000 one-time incentive)
- Application Mode: Apply through Superset portal
- Last Date to Apply: 31st October 2025, 11:59 PM
About Capgemini and the CSG Role
Capgemini is a global leader in consulting, digital transformation, and engineering services. The Contact Support Group (CSG) functions as the first line of defense for managing IT infrastructure incidents and service requests using advanced Business Intelligence tools. CSG plays a key role in improving end-user experience by providing timely, effective, and empathetic IT support.
The team manages both legacy channels (email and voice) and digital contact channels (chat, self-service portals, and AI bots). As a member of the CSG team, you’ll contribute to keeping Capgemini’s infrastructure operations running smoothly for clients worldwide.
Job Responsibilities
As a CSG Executive, you’ll handle multiple support tasks that ensure seamless IT service delivery:
- Customer Service & Problem Resolution:
- Handle voice, email, and chat-based queries from clients.
- Troubleshoot basic technical issues like password resets, profile updates, and internet-related problems.
- Provide first-contact resolution wherever possible.
- Ticket Management:
- Categorize, prioritize, and manage support tickets effectively.
- Track open, on-hold, and resolved tickets.
- Communicate ticket status to customers promptly.
- Service Delivery & Reporting:
- Use ticket data and analytics tools to identify areas for improvement.
- Prepare reports and dashboards for performance tracking.
- Customer Interaction:
- Ensure smooth communication during the entire interaction — from greeting to resolution.
- Handle all queries with empathy and professionalism.
- Knowledge Management:
- Use internal databases and knowledge repositories for faster problem-solving.
- Contribute to updating and improving existing knowledge articles.
- 24×7 Support:
- Work in rotational shifts to support global clients across time zones.
Required Skills
To succeed in this role, candidates should possess:
- Excellent English communication skills (verbal and written)
- Strong interpersonal and listening skills
- Ability to work well under pressure
- Basic computer literacy and comfort with IT tools
- Flexibility to work in night shifts and relocate as per business needs
Educational Eligibility
- Candidates must be from the 2025 graduating batch.
- Must have completed a 3-year graduation or diploma in any stream (Arts, Commerce, or Science).
- Consistent academic performance with no active backlogs.
Application Process
Follow these steps to apply:
- Visit the Superset platform.
- Register or log in using your credentials.
- Search for “Capgemini Exceller – Contact Support Group (CSG)” job listing.
- Complete your profile and upload updated documents including your resume, academic mark sheets, and ID proof.
- Submit the application before 31 October 2025.
- Ensure your DigiLocker account is active and linked to your Aadhar number (mandatory for verification).
Interview Process
The Capgemini hiring process for CSG includes:
- Online Assessment (via Superset)
- Basic aptitude, logical reasoning, and verbal ability.
- May include questions related to customer service scenarios.
- Communication Test
- Voice and accent evaluation to assess fluency and listening skills.
- Virtual Interview
- Conducted online.
- Focus on customer handling skills, attitude, and situational responses.
- Final HR Round
- Salary discussion, role clarity, and joining formalities.
Note: Only shortlisted candidates will be invited for the virtual selection process.
Salary and Compensation
- CTC: ₹3.25 LPA
- Fixed Pay: ₹3 LPA
- One-time Joining Incentive: ₹25,000
- Additional benefits include health coverage, performance bonuses, and employee assistance programs.
Benefits of Working at Capgemini
- Global Exposure: Work with international clients and advanced IT systems.
- Skill Development: Learn IT infrastructure management, incident handling, and customer support techniques.
- Inclusive Work Culture: Capgemini emphasizes diversity and is actively encouraging female candidates to apply.
- Work-Life Balance: Structured shifts, supportive leadership, and career development programs.
- Employee Perks: Health insurance, paid leaves, and recognition programs.
Resume Tips
To increase your chances of selection:
- Highlight customer service or communication experience (even from internships or college activities).
- Mention technical skills like MS Office, troubleshooting basics, or ticketing tools (if any).
- Use clear and concise formatting.
- Add a brief career objective focused on customer support and IT services.
- Proofread for grammar and spelling errors — communication skills are key!
Application Link: Click Here
Important Note
This job post is for informational purposes only. All details are based on publicly available information. Candidates are advised to apply only through the official Capgemini Superset page to ensure authenticity.
Conclusion
The Capgemini Exceller Off Campus Drive 2025 offers a perfect platform for fresh graduates to begin their careers in IT support and infrastructure management. With a decent starting salary, strong training programs, and exposure to global operations, this role is ideal for those looking to build long-term careers in tech-enabled customer service.
