Ditto Hiring Freshers for Quality Executive | Work from Home | Apply Now

If you’re looking to start your career with one of India’s most innovative fintech and insurance advisory companies, here’s an excellent opportunity. Ditto, a Zerodha-backed startup, is inviting applications for the position of Customer Service Quality Executive (Remote).

This is a work-from-home role open to freshers and professionals (0–3 years of experience) from any educational background. With a competitive salary package of up to ₹4.5 LPA, this role provides both professional growth and the flexibility of working remotely.

About Ditto

Ditto, a part of the Finshots family, is one of India’s fastest-growing insurance advisory platforms. The company’s mission is simple yet impactful — to help people understand and buy insurance that truly suits their needs.

What makes Ditto stand out is its “No-Spam Policy”, ensuring users receive genuine and transparent advice without aggressive selling tactics.

Over the past three years, Ditto has successfully assisted more than 3 lakh customers in making smarter insurance decisions, offering guidance across health insurance, term life insurance, and other financial protection products.

Ditto is backed by Zerodha, India’s largest stockbroker, and Finshots, a leading financial newsletter with over 500,000 subscribers. Together, they form one of India’s most trusted fintech ecosystems focused on empowering users with financial literacy and security.

Role Overview: Quality Executive (Customer Service)

As a Quality Executive at Ditto, you’ll be responsible for monitoring, evaluating, and improving the quality of customer interactions handled by insurance advisors. You’ll play a key role in ensuring Ditto maintains the highest standards in customer service and advisory practices.

This role is ideal for freshers who are detail-oriented, possess strong communication skills, and are eager to build a long-term career in customer experience, operations, or quality assurance.

Key Responsibilities

As a Customer Service Quality Executive, you’ll be responsible for:

• Monitoring Calls & Evaluating Performance: Reviewing advisor-customer conversations to assess the quality and accuracy of recommendations.
• Providing Actionable Insights: Suggesting ways to improve communication, customer satisfaction, and process efficiency.
• Creating Quality Standards: Assisting in developing and implementing internal quality guidelines and processes.
• Collaborating with Teams: Working closely with customer advisors and leadership to ensure the highest level of service delivery.
• Performance Feedback: Providing constructive feedback to advisors to enhance user experience.
• Data-Driven Decision Making: Gathering insights and reporting on advisor performance metrics and customer sentiment trends.

This role requires patience, analytical thinking, and a deep understanding of how great customer experiences are built and maintained.

Educational Qualification and Eligibility

Ditto welcomes candidates from any educational background, provided they possess good communication skills and a strong work ethic.

Eligibility Criteria:

• Education: Any Graduate (Bachelor’s degree in any stream).
• Experience: 0–3 years (Freshers can apply).
• Skills Required:
  • Excellent verbal and written communication skills.
  • Strong analytical and listening skills.
  • Ability to handle multiple tasks and deliver on time.
  • Detail-oriented mindset with a passion for quality and customer satisfaction.
  • Good understanding of customer service principles.

No prior experience in insurance is required — Ditto provides all necessary training after selection.

Salary Details

• CTC: ₹4,54,600 per annum (Approx. ₹4.5 LPA).
• Type: Full-time, Permanent Role.
• Work Mode: 100% Remote (Work from Home).
• Additional Benefits: Health insurance for you and your family, internet reimbursement, and performance-based incentives.

The salary is competitive for a fresher role, and Ditto’s work-from-home policy makes it even more attractive for candidates seeking a flexible yet professional start to their careers.

Application Process

You can apply directly through Ditto’s official careers page.

Steps to Apply:

1. Visit Ditto’s official career page and navigate to the Customer Service Quality Executive (Remote) role.
2. Click on “Apply Now” and fill out your personal and academic details.
3. Upload your updated resume in PDF format.
4. If shortlisted, you’ll receive an email invitation to record a Short Video Resume — this step is mandatory.
5. After submitting your video, selected candidates will be contacted for further interviews.

Interview Process

The interview process at Ditto is entirely virtual and focuses on communication, analytical skills, and attitude rather than technical knowledge.

Typical Interview Rounds:

1. Video Resume Screening: A short 1–2 minute video where you introduce yourself, talk about your background, and why you want to join Ditto.
2. HR Discussion: A virtual interview focusing on your personality, communication skills, and motivation.
3. Operations/Quality Round: You may be given sample scenarios to evaluate your analytical thinking and problem-solving abilities.
4. Final Discussion: A brief chat with a senior team member or manager before final selection.

The entire process is completed within one to two weeks depending on candidate availability.

Benefits of Working with Ditto

• Remote Work: 100% work-from-home opportunity with flexible working hours.
• Comprehensive Health Insurance: Coverage for you and your family members.
• Learning & Development: Hands-on exposure to the insurance industry, customer service, and process management.
• Inclusive Workplace: Equal opportunity employer with a friendly and supportive culture.
• Career Growth: Opportunity to transition into leadership, operations, or analytics roles with experience.
• Backed by Industry Leaders: Get exposure to a FinTech ecosystem supported by Zerodha and Finshots.

Resume Tips for Applicants

To make your application stand out:

• Keep your resume concise (1 page).
• Highlight soft skills like communication, attention to detail, and teamwork.
• Include any internships, projects, or certifications related to customer service or quality management.
• Avoid jargon; use simple and professional language.
• Add a short “Career Objective” that aligns with Ditto’s mission — customer empowerment and service excellence.

Important Note

The above information is for informational purposes only. Ditto does not charge any fees for job applications. Always apply through the official Ditto career page.

Application Link: Click Here

Conclusion

Ditto’s Quality Executive (Remote) role is an excellent entry point for fresh graduates who want to work in a professional, impact-driven, and flexible environment. With a strong focus on quality, data insights, and customer satisfaction, this role offers a unique blend of analytical and communication-based work.