Tech Mahindra Mass Hiring | Technical Support/Service Desk | Freshers | Apply Now

If you are looking to start your career with one of India’s leading IT and business process outsourcing companies, here’s your golden chance. Tech Mahindra, part of the globally renowned Mahindra Group, is conducting a mass hiring drive for Technical Support and Service Desk roles across India.

This opportunity is ideal for fresh graduates and early-career professionals eager to enter the IT support and service management domain. With a competitive salary, structured career growth, and world-class training programs, Tech Mahindra offers an excellent launchpad for young professionals.

About Tech Mahindra

Tech Mahindra is a global technology powerhouse with operations in over 90 countries, serving more than 1,200 clients, including Fortune 500 companies. With a strong presence in IT, BPO, and digital transformation services, the company is known for its innovative approach and customer-first mindset.

Headquartered in Pune, Tech Mahindra has more than 160,000 employees worldwide. The company has consistently ranked among the top employers in the technology sector, thanks to its culture of continuous learning, diversity, and inclusivity.

Joining Tech Mahindra means becoming part of a company that values technology, innovation, and talent equally — giving you the tools and opportunities to build a successful career in IT and business services.

Job Overview: Technical Support/Service Desk

Role: Technical Support / Service Desk Associate
Company: Tech Mahindra Ltd.
Experience Required: 0–5 Years (Freshers Eligible)
Education Required: Any Graduate
Location: Across India (Work from Office/Hybrid/Remote based on project)
Salary: ₹3–5 LPA (Expected)
Job Type: Full-time, Permanent

Role Description

As a Technical Support or Service Desk Associate, you will be the first point of contact for Tech Mahindra’s global customers, helping them resolve technical issues and providing guidance on IT products, software, and hardware-related concerns.

Your role will involve understanding customer queries, troubleshooting technical problems, escalating complex issues to higher teams, and ensuring that customers receive timely resolutions with the highest level of satisfaction.

Key Responsibilities

• Respond to customer queries via phone, chat, or email in a professional manner.
• Identify and troubleshoot technical issues related to network connectivity, software installation, and system errors.
• Log and track all issues through internal ticketing systems.
• Collaborate with engineering teams for complex problem resolution.
• Escalate unresolved issues to the next support level as per defined SLAs.
• Maintain accurate documentation of issues and resolutions.
• Ensure high-quality customer experience through empathy, patience, and professionalism.
• Participate in regular training sessions to stay updated on new technologies and processes.

This role is not just about answering customer queries — it’s about becoming a trusted problem solver and ensuring smooth technical operations for clients worldwide.

Educational Qualification

To apply for the Tech Mahindra Technical Support/Service Desk role, candidates must meet the following educational requirements:

• A Bachelor’s degree in any stream (B.Tech, B.E., B.Sc, B.Com, BCA, BBA, or equivalent).
• Candidates from 2020–2025 batches can apply.
• Strong communication skills in English are essential.
• Basic knowledge of computer hardware, networking, or IT support tools is an advantage.

Freshers with a learning mindset are encouraged to apply — as Tech Mahindra offers comprehensive training to help you develop both technical and soft skills required for success in this role.

Salary Details

The expected salary package for freshers in this role ranges between ₹3 LPA to ₹5 LPA, depending on experience, skill set, and location.

In addition to a competitive base salary, employees receive performance-based incentives, night shift allowances (where applicable), and other benefits such as health insurance, learning programs, and career development opportunities.

Application Process

Candidates can apply easily through Naukri.com, one of India’s most trusted job platforms. Follow the simple steps below:

1. Visit www.naukri.com.
2. Search for “Tech Mahindra Technical Support/Service Desk” in the search bar.
3. Review the job details carefully to confirm eligibility.
4. Click “Apply Now” and complete the online application.
5. Upload your updated resume and wait for a recruiter to contact you for further steps.

Tip: Make sure your resume highlights your communication skills, computer proficiency, and customer service experience to improve your chances of selection.

Interview Process

The recruitment process for Tech Mahindra is transparent and structured to identify candidates with strong communication and problem-solving abilities. The process typically includes the following rounds:

1. Online Assessment:
   • Tests your logical reasoning, verbal ability, and basic technical knowledge.
2. Communication Round:
   • A voice or video-based assessment to evaluate your fluency, grammar, and listening skills.
3. Technical Interview:
   • Focuses on IT fundamentals, troubleshooting scenarios, and basic networking knowledge.
4. HR Interview:
   • Final discussion about your background, availability, and career aspirations.

Once selected, candidates receive their offer letter and onboarding details directly through official communication channels.

Benefits of Working at Tech Mahindra

Working at Tech Mahindra provides not only a stable career but also numerous opportunities for personal and professional growth.

Some of the benefits include:

• Comprehensive Training: Industry-level learning programs to build your technical and communication skills.
• Health Insurance: Medical coverage for employees and dependents.
• Work-Life Balance: Rotational shifts with weekly offs and supportive team environments.
• Career Growth: Opportunity to transition into advanced technical or managerial roles.
• Global Exposure: Work with international clients and gain hands-on experience with global systems.
• Employee Assistance Programs: Mental wellness, stress management, and learning support.

Resume Tips for Applicants

Your resume is your first impression — make sure it’s impactful. Here’s how:

• Keep it concise (one page preferred).
• Mention your education, certifications, and technical skills clearly.
• Highlight soft skills like communication, teamwork, and adaptability.
• If you have any internships or project experience, include short summaries.
• Proofread carefully for spelling or grammatical errors.

Important Note

The above job description and information are for informational purposes only. The content aims to help candidates understand the eligibility criteria, selection process, and benefits of the role.

Interested applicants should apply only through verified platforms such as Naukri.com or the official Tech Mahindra Careers website. Tech Mahindra does not charge any fees for recruitment and does not request payment at any stage of the hiring process.

Apply Link: Click Here

Conclusion

Tech Mahindra’s Technical Support/Service Desk hiring drive offers a great opportunity for fresh graduates to begin their career in IT and customer service. The role provides hands-on exposure to real-world problem-solving, interaction with global clients, and continuous learning in a supportive environment.