Infosys BPM Hiring | Freshers | Customer Support | International Voice Process

Infosys BPM Ltd., a subsidiary of Infosys, is one of India’s leading names in the field of business process management and outsourcing. The company is now opening its doors to freshers who want to begin their careers as Customer Support Executives in the International Voice Process domain. This role is perfect for individuals who have strong communication skills, an interest in customer service, and the ability to thrive in a fast-paced, dynamic work environment.

Role Overview

• Position: Customer Support Executive – International Voice Process
• Location: Bangalore, India
• Experience Required: Freshers (0–1 year)
• Education Required: Any Graduate
• Shift: Rotational shifts (24/7 support, including night shifts)
• Working Days: 5 days a week (rotational offs)
• Expected Salary: ₹2.5 LPA – ₹3.5 LPA for freshers (higher packages for candidates with prior customer service experience)

This position provides an excellent starting point for candidates interested in customer-facing roles and offers significant opportunities for growth within Infosys BPM and the larger Infosys ecosystem.

Salary Details

The salary structure for this role is competitive within the industry:

• Freshers (0–1 year): ₹2.5–3.5 LPA (depending on skills and communication ability).
• Additional Perks:
  • Shift allowance for night shifts.
  • Performance incentives based on customer satisfaction and quality scores.
  • Annual appraisals and bonuses linked to performance.

The salary package ensures that employees are rewarded fairly for their contribution while also providing additional benefits for those working in challenging rotational shifts.

Educational Qualifications

• Minimum requirement: Any Bachelor’s Degree from a recognized university.
• Candidates from diverse backgrounds such as Commerce, Science, Arts, or Management are eligible.
• Postgraduates can also apply, provided they meet the role requirements.
• Strong English communication skills are mandatory for this role.
• Certifications in customer service, soft skills, or IT support are a plus, but not compulsory.

Application Process

Applicants can apply for the Infosys BPM Customer Support – International Voice Process role directly through LinkedIn Jobs. This makes the process simple and accessible for freshers.

Steps to Apply via LinkedIn:

1. Go to LinkedIn and search for “Infosys BPM Customer Support Executive – International Voice Process, Bangalore”.
2. Click on the job listing and review the description carefully.
3. Select “Easy Apply” (if enabled) or click “Apply” to be redirected to Infosys’s application page.
4. Fill in the required details such as education, work experience, and contact information.
5. Upload your latest resume (ensure it highlights your communication and problem-solving skills).
6. Submit the application and track updates directly from your LinkedIn dashboard under the “My Jobs” section.

LinkedIn also allows candidates to connect with recruiters, stay updated about Infosys job postings, and prepare for the recruitment process by leveraging career resources on the platform.

Interview Process

The Infosys BPM recruitment process for the International Voice Process role is straightforward and focuses on assessing communication, problem-solving, and adaptability. Candidates can expect the following rounds:

1. Resume Shortlisting: Initial screening based on educational background and resume details.
2. Online Communication Assessment: A test to evaluate English speaking, grammar, pronunciation, and comprehension.
3. Technical/HR Screening: Covers customer handling scenarios, problem-solving skills, and adaptability to rotational shifts.
4. Operations/Managerial Round: May include role-play exercises to assess how candidates handle real-time customer queries.
5. HR Round: Final discussion on salary package, shift timings, and joining details.

The entire process is typically completed within 1–2 weeks after applying.

Benefits of the Role

Working at Infosys BPM as a Customer Support Executive comes with several advantages:

• Competitive Pay: Industry-standard salary with additional shift allowances.
• Work-Life Balance: 5-day work week with rotational offs.
• Learning & Growth: Access to Infosys learning portals, training programs, and skill certifications.
• Global Exposure: Opportunity to interact with international clients and develop cross-cultural communication skills.
• Career Development: Scope to move into higher-level support roles, training functions, or transition into Infosys Ltd. for IT-related positions.
• Supportive Culture: Infosys is known for its employee-friendly policies, mentorship programs, and inclusive work environment.

Resume Tips for Applicants

Since this is a customer support role in an international voice process, your resume should highlight your communication and problem-solving skills. Here are some quick tips:

1. Keep it concise – 1 page for freshers.
2. Highlight communication skills – mention English fluency, presentations, or public speaking experiences.
3. Add internships/part-time jobs – even non-technical experience like retail or sales shows customer interaction exposure.
4. Showcase soft skills – adaptability, teamwork, and conflict resolution are valuable in customer support.
5. Certifications – add any certifications in communication, IT fundamentals, or customer service training.

Interview Preparation Tips

• Practice mock interviews focusing on fluency, pronunciation, and clarity.
• Be prepared to answer role-play questions, such as handling angry customers or explaining technical processes.
• Revise basic IT terms and Microsoft Office usage as they may be relevant.
• Show a willingness to work in night shifts and rotational shifts, as this is a key requirement.
• Be confident, polite, and professional throughout the interaction.

Important Note

This article is created for informational purposes only. Salary ranges, benefits, and processes are based on publicly available data and expected industry trends. Applicants should always verify details and apply directly through the official Infosys BPM Careers portal or authorized recruitment platforms.

Application Link: Click Here

Final Thoughts

The Customer Support – International Voice Process role at Infosys BPM is an exciting opportunity for freshers looking to begin their careers in the global IT services and BPM industry. With competitive salaries, world-class training, and growth opportunities, this position allows candidates to gain valuable experience in customer interaction, communication, and international exposure.