Company: HCL Technologies
Role: Support Associate
Experience Required: Freshers (0–1 years)
Education: Any Graduate (from a recognized university)
Batch: 2020, 2021, 2022, 2023, and 2024
Location: Pan India (Exact location to be confirmed during recruitment)
Salary: ₹3–4 LPA (Expected)
Application Mode: Online via Naukri.com
About HCL Technologies
HCL Technologies is a global leader in IT services, business consulting, and enterprise transformation. With a presence in over 50 countries and a workforce of more than 220,000+ professionals, HCL is consistently ranked among the top IT services companies in the world.
Known for its innovative approach and customer-centric solutions, HCL offers excellent growth opportunities, learning-driven culture, and a dynamic work environment. Now, with this mass hiring drive for Support Associate roles, fresh graduates have a unique opportunity to kickstart their careers in the tech-enabled support industry.
Role Overview: Support Associate
The Support Associate role at HCL is designed for individuals who are passionate about providing excellent customer service and backend support in a professional environment. This entry-level opportunity enables freshers to work in high-impact support operations across business domains.
Support Associates at HCL act as the first point of contact for customer queries, technical issues, and internal process support. They are responsible for maintaining service quality, managing escalations, and delivering a seamless experience to end-users and stakeholders.
Key Responsibilities
- Handle inbound and outbound support queries via phone, email, or chat.
- Provide first-level troubleshooting for application or service-related issues.
- Collaborate with internal teams to escalate unresolved cases.
- Maintain documentation and update ticketing tools accurately.
- Assist in resolving technical/non-technical queries based on SOPs.
- Ensure timely resolution and adherence to SLAs.
- Identify recurring issues and suggest process improvements.
- Maintain a professional tone in customer interactions.
Eligibility Criteria
Educational Qualification:
- Any Graduate – BA, BBA, BSc, BCom, BCA, B.Tech, BE, BMS, or equivalent degree from a recognized university.
- Candidates from all streams are eligible.
- Postgraduates may apply but should be aware of the compensation level.
Experience:
- Freshers are encouraged to apply.
- Up to 1 year of experience in customer support, BPO, helpdesk, or IT support roles is also accepted.
Skills Required:
- Good verbal and written communication skills.
- Basic knowledge of customer service principles.
- Problem-solving mindset and a team-oriented approach.
- Ability to adapt to flexible shifts (rotational shifts may apply).
- Familiarity with MS Office tools and computer basics.
Salary and Compensation
HCL is offering a competitive salary package for freshers:
- Salary Range: ₹3 – ₹4 LPA (as per industry standards)
- Incentives: Performance-based incentives may be included based on business unit.
- Additional Benefits: Medical insurance, Provident Fund, Gratuity, and Employee Assistance Programs (EAP).
Note: Final compensation will be communicated in the offer letter based on candidate qualifications, interview performance, and job location.
Application Process (Through Naukri)
To apply for the Support Associate role at HCL, follow these steps:
- Visit: www.naukri.com
- Search for “HCL Support Associate Freshers” or similar keywords.
- Filter by Experience: 0–1 years.
- Click on the Job Posting that matches the role and location.
- Apply Online by uploading your updated resume and filling out basic details.
- Wait for Confirmation: Shortlisted candidates will receive communication via email or Naukri portal for the next steps.
Tip: Ensure your Naukri profile is complete with correct education details, contact info, and resume updated with relevant keywords (e.g., “customer service,” “communication skills,” “technical support”).
Interview Process
The hiring process for Support Associate at HCL usually includes:
- Resume Shortlisting – Based on education, communication skills, and application completeness.
- Online Assessment – Aptitude test to assess reasoning and communication.
- HR Interview – Behavioral and background check questions.
- Operations/Managerial Interview – Role-based scenario questions to evaluate problem-solving and customer handling.
- Final Offer Rollout – If selected, an offer letter with CTC breakdown and joining date will be shared.
Note: In some cases, Group Discussions or role-play simulations may be conducted, depending on the volume of applicants.
Benefits and Perks
HCL provides a wide range of benefits to support early-career professionals:
- Comprehensive health insurance (medical + accidental)
- Provident Fund (PF) and Gratuity
- Learning & Development through HCL Academy
- Subsidized meals (for in-office roles)
- Paid leaves and national holidays
- Opportunities to transition into IT roles through internal mobility
- Certifications and upskilling programs
- Friendly and inclusive work culture
- Mentorship and growth roadmap for deserving candidates
Why Join HCL as a Fresher?
- Entry into a Tier-1 IT company with global exposure
- Training and career growth from Day 1
- Diverse projects across banking, retail, telecom, healthcare, and more
- Pathway to transition into technical roles via reskilling
- Work with global clients and leading technologies
Application Link: Click here
Important Note
This post is for informational purposes only. Interested candidates must apply directly through official HCL channels or verified job platforms like Naukri. HCL does not charge any application or recruitment fees. Be cautious of fraudulent job offers or fake portals demanding payment.
Final Words
If you are a recent graduate looking for a solid start in the IT-enabled services industry, the Support Associate role at HCL Technologies offers the perfect platform. With its supportive culture, global opportunities, and scope for internal growth, HCL helps you build a meaningful career.