Cognizant Hiring 2025 | Service Desk Engineer – Voice Process | Freshers

Company: Cognizant
Role: Service Desk Engineer – Voice Process
Location: Chennai, India (Hybrid)
Experience: 0 – 2 Years
Education: Any Graduate (B.E/B.Tech, BCA, B.Sc, M.E/M.Tech, MCA)
Eligible Batches: 2021, 2022, 2023, 2024, 2025
Expected Salary: ₹3 – ₹6 LPA

About Cognizant

Cognizant is one of the world’s leading IT services and consulting companies, with a strong focus on digital transformation, technology services, and business process outsourcing. Headquartered in the U.S., Cognizant operates in over 40 countries and employs more than 350,000 professionals globally. Known for its dynamic work culture, cutting-edge technology solutions, and a people-first approach, Cognizant continues to be a preferred employer for tech aspirants and business professionals worldwide.

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Role Overview: Service Desk Engineer – Voice Process

Cognizant is currently hiring for the role of Service Desk Engineer (Voice Process) for its Chennai location. This role is ideal for freshers and professionals with up to 2 years of experience who possess strong communication skills and a basic understanding of IT support functions.

The role involves supporting clients via voice-based communication, resolving basic technical issues, and ensuring smooth IT service operations. As part of the global service desk team, you will work in a hybrid model, blending work-from-home and in-office responsibilities depending on business needs.

Key Responsibilities

As a Service Desk Engineer – Voice Process, you will be expected to:

• Provide voice-based technical support to clients and address customer inquiries related to IT issues.
• Troubleshoot common IT-related concerns such as software installation, login errors, connectivity issues, and system errors.
• Handle ticketing system operations and track service requests and incidents through resolution.
• Follow Standard Operating Procedures (SOPs), and escalate unresolved issues to the next level of support.
• Maintain customer satisfaction by delivering timely, accurate, and courteous service.
• Adhere to security policies, client communication standards, and compliance requirements.
• Participate in knowledge-sharing initiatives and assist new hires by acting as a support buddy.
• Contribute to Continuous Service Improvement (CSI) initiatives and provide feedback to enhance service delivery.

Eligibility Criteria

To apply for this position, you must meet the following criteria:

• Educational Qualification:
  Any Graduate can apply including:
  • B.E/B.Tech (Any Stream)
  • BCA/B.Sc (Computer Science, IT, etc.)
  • M.E/M.Tech
  • MCA
• Batch:
  • Graduates from 2021, 2022, 2023, 2024, and 2025 are eligible.
• Experience:
  • 0–2 years of experience in customer service, technical support, or IT helpdesk roles.

Required Skills

• Proficiency in spoken English with excellent verbal communication skills.
• Basic understanding of computer operations, Windows OS, and internet troubleshooting.
• Familiarity with ticketing tools and IT service management systems.
• Working knowledge of Microsoft Excel for documentation and data handling.
• Strong customer orientation and interpersonal skills.

Interview Process

Cognizant’s recruitment process is designed to evaluate both technical capability and communication proficiency. The typical hiring process includes:

1. Online Application:
   Submit your resume and details through the official Cognizant careers portal.
2. Initial Screening:
   Shortlisting based on academic qualifications and resume.
3. Online Communication & Aptitude Test:
   • Tests English communication, grammar, comprehension, and logical reasoning.
   • May include scenario-based customer service questions.
4. Technical Interview (Voice Round):
   • Evaluation of voice clarity, fluency, and ability to handle live client issues.
   • Basic questions around IT concepts and familiarity with service desk operations.
5. HR Round:
   • Discussion around role expectations, salary, shift flexibility, and cultural fit.

The hiring process typically takes 1–2 weeks from the initial application to the final offer.

Salary Package

The expected salary range is ₹3 LPA to ₹6 LPA, depending on experience, skill set, and academic background. Freshers can expect a compensation of around ₹3–4 LPA, while those with up to 2 years of experience may be offered up to ₹6 LPA.

Benefits of Working at Cognizant

• Hybrid Work Model: Combination of work-from-home and in-office flexibility.
• Global Exposure: Opportunity to work with international clients and diverse teams.
• Learning & Development: Access to world-class training resources, certification sponsorships, and career growth opportunities.
• Medical & Wellness Support: Health insurance, mental wellness programs, and employee assistance.
• Career Growth: Fast-tracked internal mobility and performance-based promotions.
• Inclusive Culture: Open, respectful, and diverse workplace with a focus on collaboration.

How to Apply

To apply for the Service Desk Engineer – Voice Process role:

1. Visit the official Cognizant Careers portal.
2. Search for the role using keywords like “Service Desk Engineer – Voice Process” or filter by location (Chennai).
3. Fill in the required details, upload your resume, and submit your application.

Ensure your resume includes any customer service experience, internships, or IT-related certifications to strengthen your profile.

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Important Note

The above job post is shared for informational purposes only. Interested candidates must verify all the information, including job responsibilities, eligibility criteria, and compensation, on the official Cognizant careers page before applying. Always apply through trusted and official job portals to avoid fraudulent listings.